Housing Standards Case Worker - WMF3104e

Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference

REQ00000020247

Date posted

17/07/2026

Application closing date

26/07/2026

Location

Barrow-in-Furness

Salary

£28,598 - £29,540

Package

Contractual hours

37

Basis

Full time

Attachments

Housing Standards Case Worker - WMF3104e

Job description

Location: Barrow-in-Furness

Contract Type: Permanent

About this opportunity

A role that truly changes lives

Following an exciting restructure of our Housing Team, we are delighted to offer several new opportunities - including these rewarding roles within our Housing Standards Team.

If you are proactive, enthusiastic, and motivated to make a real difference, and you enjoy working with and supporting customers, this could be the perfect role for you.

About the Role

Working as part of our Housing Standards team, you will provide essential casework and administrative support to officers responsible for regulating housing conditions in the private rented sector across South Lakeland/Eden.

This is primarily a back office role that helps ensure housing standards cases progress efficiently and that officers are supported to take appropriate action where housing conditions fall below acceptable standards.

You will assist with the management of housing standards cases by coordinating information, preparing documentation and supporting communication with tenants, landlords and partner agencies.

In this role, you will:

Provide casework support to Housing Standards Officers dealing with complaints about housing conditions in the private rented sector

Assist with preparing correspondence, statutory notices and other enforcement documentation

Maintain accurate case records and update the council’s housing systems and case management databases

Liaise with tenants, landlords and managing agents to gather information and support the progression of housing standards cases

Support the coordination of property inspections and follow up actions

Assist with evidence gathering and documentation required to support housing enforcement cases

Support the administration of enforcement related costs including processing invoices, maintaining financial records and assisting with recharge arrangements where the council has incurred costs through enforcement activity or works undertaken

Work collaboratively with colleagues and partner agencies to help resolve housing issues and improve housing standards across the area

You will be joining a flexible, supportive, and responsive Housing Team where we work collectively to deliver the best outcomes for our residents.

Who we are looking for…

We are looking for someone who is organised, proactive and interested in improving housing conditions across our communities.

You will be someone who:

Has strong organisational and administrative skills

Is confident managing information and maintaining accurate records

Communicates clearly and professionally with tenants, landlords and colleagues

Can support officers with casework and regulatory processes

Is comfortable working with digital systems and databases

Can manage competing priorities and work to deadlines

Works well both independently and as part of a team

Experience of housing, environmental health or regulatory services would be helpful but is not essential, as training will be provided.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

Post Specification

Role Profile

Application and Interview information

Closing date: 26/07/2026

Interview date: 14th/08/2026

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at HR.Systems@cumbria.gov.uk.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Individuals may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.

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