Sr Associate IS Prog Analyst
Skills
About the role
India - Hyderabad
JOB ID: R-245671 LOCATION: India - Hyderabad WORK LOCATION TYPE: On Site DATE POSTED: Jul. 17, 2026 CATEGORY: Information Systems
As a Program Analyst, you will play a critical role in supporting Salesforce applications, triaging technical/data issues, and performing data & impact analysis to ensure smooth business operations. This role acts as a bridge between business stakeholders, data teams, and technical teams, ensuring efficient issue resolution, data integrity, and informed decision-making.
You will work in a highly collaborative Agile environment, supporting production systems, analyzing data flows across integrated platforms, and driving continuous improvement initiatives.
Key Responsibilities
1. Salesforce Support & Issue Management
Provide L2/L3 production support for Salesforce applications and related integrated systems
Perform issue triaging, prioritization, and resolution tracking for incidents and service requests
Work closely with business and technical teams for quick resolution and stakeholder communication
Conduct Root Cause Analysis (RCA) and recommend preventive actions
Support activities such as user access, configuration updates, and data corrections
2. Technical Data Flow Analysis (Triaging Focus)
Analyze end-to-end data flows across Salesforce and upstream/downstream systems
Identify issues in data pipelines, integrations, and batch processes
Validate data consistency, integrity, and reconciliation between systems
Collaborate with engineering teams to resolve API, integration, and transformation issues
Support data migration, ingestion, and batch troubleshooting activities
3. Data Analysis & Reporting
Perform data analysis using SQL/analytics tools to derive insights and identify anomalies
Develop reports and dashboards to support business decisions
Conduct data validation and quality assessment across systems
Provide ad-hoc analysis for defects, incidents, and business queries
4. Impact Analysis
Conduct functional and technical impact analysis for change requests, defects, and enhancements
Assess impact across data, integrations, downstream processes, and reporting
Provide clear impact documentation and recommendations for stakeholders
Support release planning by identifying dependencies, risks, and mitigation strategies
5. Business & Stakeholder Collaboration
Act as a bridge between business and technical teams to translate issues into actionable insights
Participate in Agile ceremonies (stand-ups, backlog grooming, sprint planning)
Provide regular updates to stakeholders on incidents, risks, and progress
Support UAT and validation activities
6. Continuous Improvement
Identify opportunities for process optimization, automation, and improved monitoring
Enhance triaging frameworks, SOPs, and knowledge base documentation
Contribute to best practices for data handling and Salesforce support models
Required Skills & Qualifications
Core Skills
Salesforce Production Support & Administration
Technical Data Flow Analysis & Issue Triaging
Data Analysis (SQL, Reporting, Data Validation)
Impact Analysis (Functional & Technical)
Technical Skills
Salesforce CRM (Sales/Service Cloud preferred)
Data analysis tools (SQL, Excel, dashboards)
Integration concepts (APIs, batch processing, ETL pipelines)
Understanding of data models, workflows, and system integrations
Experience in incident management tools (ServiceNow/JIRA)
Experience
5-9 years of experience in Business Analysis / Program Analysis / Support roles
Experience working in Salesforce-based enterprise environments
Proven experience in triaging, RCA, and stakeholder handling
Preferred Qualifications
Exposure to Databricks / Data platforms / ETL processes
Experience in Agile/Scrum environments
Salesforce certifications (Admin / Business Analyst / Platform)
Soft Skills
Strong analytical and problem-solving skills
Excellent communication and stakeholder management
Ability to handle production-critical issues under pressure
High attention to detail and ownership mindset
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