Key Account Manager – Omnichannel, Iberia

Are you an ambitious Key Account Manager ready to help shape the future of one of the world's most loved brands?

Do you thrive in a fast-paced FMCG environment, enjoy building strong commercial partnerships, and want to make a real impact across Spain and Portugal? If so, we'd love to hear from you.

Bring your commercial expertise to a growing business!

We're looking for a Key Account Manager to help drive sustainable growth across our Iberian business through strategic partnerships with some of our most important retail customers, both online and offline. In this role, you'll combine commercial thinking, relationship management, and collaboration to create value for customers, consumers, and our business.

Based in Madrid, you'll be part of the Iberian Key Account Management team, collaborating closely with colleagues across marketing, digital, forecasting, operations, and customer development. Occasional travel within Iberia and Europe may be required .

What you'll be doing

Develop and strengthen strategic relationships with key retail partners.

Build and execute sustainable commercial plans that deliver mutual growth.

Manage customer performance and contribute to profitable P&L delivery.

Analyse market trends, customer insights, and business performance to identify opportunities.

Collaborate cross-functionally with internal teams to ensure excellent execution.

Support omnichannel growth across physical retail and e-commerce environments.

Lead negotiations and develop win-win solutions with customers.

Adapt to evolving retail, media, and consumer landscapes through continuous learning.

About the team

The Iberian Key Account Management team is responsible for delivering profitable and sustainable growth across Spain and Portugal. We work closely with retail partners to ensure the right products and experiences reach consumers at the right time.

As a trusted partner to our customers, we focus on creating long-term value through collaboration, innovation, and shared success. This role provides an opportunity to represent our brand externally while collaborating with talented colleagues across the business.

What you'll bring

Essential

Proven experience in Key Account Management within the FMCG sector working with e-commerce customers or omnichannel retail.

Strong commercial and strategic thinking skills.

Experience building and maintaining successful customer relationships.

Excellent communication, presentation, and influencing skills.

Strong analytical and problem-solving capabilities.

Effective negotiation skills.

Excellent organisational skills and diligence .

Strong proficiency in Microsoft Excel, PowerPoint, and Word.

Fluent Spanish language skills , as well as strong English business proficiency .

Ability to work collaboratively across teams and functions.

Nice to have.

Portuguese language skills.

Experience working in an international business environment.

Demonstrated ambition and potential for future growth and development.

Interest in pursuing broader international career opportunities.

What makes you successful in this role

We welcome candidates from a variety of backgrounds and experiences. You may be successful in this role if you are:

Curious and eager to learn.

Commercially minded with a customer-first approach.

Comfortable working with data to make informed decisions.

Skilled at building authentic relationships.

A collaborative team player who values diverse perspectives.

Motivated by delivering results while acting with integrity.

Our commitment to inclusion

We believe diverse teams create better outcomes. We encourage applications from all qualified candidates, including those who may not meet every requirement listed above. If you're excited about this opportunity and believe you can contribute, we encourage you to apply.

We are committed to creating an inclusive environment where everyone feels respected, valued, and able to thrive. We welcome applicants regardless of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, neurodiversity, family status, or any other protected characteristic.

We are also committed to providing reasonable accommodations throughout the recruitment process and employment journey.

Why join us?

"This role is an opportunity to join an exciting, fast-moving, innovative and trendsetting brand. To help strengthen our market position and deliver ambitious growth objectives, we are looking for talented people who embrace our values and are inspired by future development opportunities within an international organisation."

Working model: Office-based with customer and occasional international travel required .

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.