Customer Success Manager

Whistic, Inc

Customer Success Manager

Utah, Remote

It's an exciting time at Whistic, and we're looking for a Customer Success Manager (CSM). This role is critical to ensuring our customers maximize the value of Whistic's platform while strengthening long-term relationships that drive retention and expansion. The ideal candidate has experience leading B2B enterprise Customer Success teams in the cybersecurity or SaaS space, a data-driven mindset, and a passion for customer advocacy. This role reports to the Director of Customer Success and is fully remote, based in the U.S.

Whistic is a values-driven organization that cares not only about what we accomplish, but also how we accomplish our goals. Whistic’s core values are: Extreme Ownership, Customer Focused, Driven by Results, & Do What’s Right, Speak Up. These values guide everything we do, and we are looking for a CSM to join us who feels energized by these values. If they resonate with you, we’d love to hear from you.

What You’ll Do:

Build and maintain strong relationships with key stakeholders at mid-market /enterprise accounts

Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth

Proactively identify and mitigate churn risks through regular business reviews and health assessments

Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book

Partner with Sales on expansion opportunities and renewal strategies

Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams

Analyze customer usage data to identify trends and opportunities for improvement

Create and deliver executive-level presentations and business reviews

Monitor customer health metrics and develop action plans to address any concerns

What You’ll Need:

3+ years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, etc.)

Proven track record of managing strategic customer relationships and driving retention/growth

Strong analytical skills with ability to translate data into actionable insights

Excellent communication, presentation, and interpersonal skills

Experience leading executive-level discussions and business reviews

Problem-solving mindset with ability to navigate complex customer situations

Project management experience with ability to manage multiple priorities

Benefits:

Stock options

Medical, dental, and vision insurance

Company paid life insurance

Internet and wellness stipend

Mental health benefit

Paid parental leave

18 Paid Holidays

15 Days PTO (All available your 1st day) + 2 additional days each year of employment!

3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"

Whistic Fridays- Work ends at 3:00 PM every Friday

A world-class culture and employee experience!

Our DEIB Commitment:

Whistic is a place where you can be you.

It’s impossible to separate what you do from who you are, and we don’t want you to. In fact, we want just the opposite. When Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable.

Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions:

Workforce Representation: Hiring and retaining a diverse team

Fairness: Equitable rewards, recognition, and opportunities based on merit

Inclusive Culture: Fostering an inclusive culture where differences are celebrated

About Whistic:

Whistic equips InfoSec teams to easily assess vendors and confidently share security posture from an all-in-one, AI-powered platform.