Key Account Manager

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties and Responsibilities

Manages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service .

Coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.

Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.

Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.

Coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.

Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.

Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary

Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.

Performs risk management and escalates to management appropriately.

Become fluent in purchase order requirements and/or long-term agreements in order to ensure compliance with internal and customer standards, processes and procedures.

Ensures that all technical communications and shipments to customers are in compliance with ITAR.

Performs other duties as assigned by Manager.

Qualifications/Requirements

Bachelor's Degree

Excellent problem-solving skills

Excellent customer service and communication skills

Proficient in Microsoft Office applications

Qualifications/Preferred

Documented technical experience

Experience reading and understanding technical drawings, designs, and specifications

Program Management experience

Ability to understand customer quality, commercial, and technical requirements

About our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer: At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:

UNITED STATES

Unique full-time work schedule that includes every other Friday off

Full Medical, Dental and Prescription Drug Insurance

Flexible Spending Accounts

Generous 401(k) match

Company-paid and Voluntary Life Insurance plans

Paid Holidays and Paid Time Off Days

Reimbursement Programs (Gym, Tuition, etc.)

Paid time off to volunteer

Company-Paid Short Term Disability

CANADA

Full benefits package

Company-paid and Voluntary Life Insurance plans

Paid Holidays and Paid Time Off Days

Reimbursement Programs (Gym, Tuition, etc.)

Pension plan

Paid parental leave