E-Commerce Operations Manager

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: E-Commerce Operations Manager

Location: Endicott, NY

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking an Operations Manager to join our Cables on Demand team located in Endicott, NY.

Amphenol Cables on Demand is a fast-growing, high-mix, low-volume custom cable manufacturer serving customers through a dynamic e-commerce platform. We are seeking a driven Operations Manager to lead strategic and day-to-day execution across our sales, production, warehouse, customer service, and systems functions.

This leader will play a critical role in scaling the business, strengthening operational discipline, and delivering an exceptional customer experience built on speed, quality, and reliability. The ideal candidate thrives in a fast-paced environment and brings strong operational leadership, commercial awareness, and a continuous improvement mindset.

RESPONSIBILITIES:

Strategic and Business Leadership

Lead business unit strategy, planning, and operational execution aligned with company objectives

Own the full customer lifecycle, from order placement through fulfillment and post-sale support

Establish, track, and report on KPIs to drive supplier performance, operational efficiency, and customer satisfaction

Develop and manage budgets, forecasts, staffing plans, and performance goals

Operational Excellence

Oversee daily operations across sales, purchasing, warehouse, planning, and call center functions

Improve inventory accuracy, fulfillment speed, supplier reliability, and overall cost efficiency

Lead execution of promotions, newsletters, and digital marketing initiatives in coordination with sales and marketing

Ensure process consistency, quality control, and strong system integration across departments

Team Leadership and Development

Build, coach, and develop cross-functional teams with a culture of accountability and continuous improvement

Implement cross-training initiatives to increase flexibility and bench strength

Drive employee engagement, performance management, and professional development

Vendor, Contract, and Risk Management

Partner with legal on contracts, NDAs, and service agreements

Negotiate vendor terms and manage supplier performance to achieve cost, quality, and service targets

Ensure compliance with company policies and mitigate operational, legal, and financial risks

Technology and Systems Management

Oversee Microsoft Dynamics GP and integrated platforms including EDI, shipping, and tax systems

Collaborate with IT on system upgrades, troubleshooting, integrations, and process automation

Identify and implement technology improvements that enhance efficiency and scalability

Global Supply Chain Leadership

Manage international supplier relationships with a focus on cost, quality, and on-time delivery

Coordinate product updates and operational requirements across global teams to ensure seamless execution

QUALIFICATIONS:

Bachelor’s degree or equivalent combination of education and experience

5 to 7 years of leadership experience in operations, business management, or e-commerce

Strong understanding of e-commerce operations, distribution and logistics, and customer experience strategy

Proven ability to lead cross-functional teams in a fast-paced environment

Proficiency in Microsoft Office and Dynamics GP; experience with EDI, tax, and shipping software preferred

Strong analytical, problem-solving, negotiation, and contract management skills

Experience partnering with legal teams on contracts, compliance, and risk management

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.