Account Manager

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members - and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to market/wallet share versus pre assigned revenue quota.

Execute hotel contract negotiations on behalf of the Airline, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions.

Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships.

Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals.

Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract.

Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client.

Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted.

Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria.

Work closely with the other members of the sales team to ensure client needs are met at all times and share leads that are uncovered by your communication with both the hotels and the airlines.

Maintain spreadsheets and update databases with information.

Other job duties may be assigned when needed, based on the client’s or API’s needs.

Competencies

Problem Solving/Analysis

Building Relationships

Business Acumen

Strategic Thinking

Results Driven

Negotiation

Leadership

Customer Focus

Managing Processes

Market Knowledge

Developing and Maintaining Budgets

Technical Capacity

Communication Proficiency

Required Education and Experience

Bachelor's degree from an accredited college or university.

At least 3 year travel industry experience, working closely with airlines and/or hotels is a must.

Strong computer skills, with an emphasis on Microsoft Office products especially Excel.

Exceptional verbal and written communication skills.

English, Portuguese and Spanish fluency (oral and written).

Customer service skills.

Flexible to work afterhours based on business demand.

Attention to detail and the ability to produce high quality work is a must.

Ability to understand and work with diverse culture here and abroad.

Organized self-starter who can effectively manage workload in a fast paced atmosphere and be able to accomplish goals.

Able to multi task and work well under strict deadlines.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

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