Customer Support Manager, Project System Business (Data Centre), APAC

Job Description

Location: Tukang, Singapore (West)

Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

The Service Operations Manager, Project System Business (APAC) is responsible for leading regional service operations and technical support for mtu power generation systems, with a strong focus on data centre (hyperscale and mission-critical) applications .

This role provides 2nd Level technical leadership and service governance across APAC , supporting distributors, project teams, and key accounts. You will drive service quality, commissioning excellence, troubleshooting resolution, and lifecycle support for diesel and gas gensets (Series 4000, 2000, 1600) and associated control systems (e.g. automation, electronics, and software platforms such as EnergetIQ, FOXBAT).

You are not here to “support tickets.”

You are here to own service reliability, reduce downtime risk in data centres, and ensure operational excellence across the region.

What you will be doing:

1. Regional Technical Support & Service Leadership (Data Centre Focus)

Provide 2nd Level technical support for mtu engines, gensets, and control systems across APAC, with priority on data centre and critical infrastructure projects

Act as escalation point between APAC distributors and Global Level 3 / R&D / Factory teams

Lead complex troubleshooting across mechanical, electronic, automation and software systems

Analyze operating data to diagnose failures, identify root causes, and drive corrective actions

Determine warranty vs commercial responsibility for defects with strong technical justification

2. Commissioning & Project Support (Mission-Critical Environments)

Participate in engineering reviews, validation, operability studies, and commissioning planning for projects

Review commissioning procedures and technical deliverables, identifying gaps and risks early

Provide technical oversight during commissioning of data centre power systems , ensuring compliance with specifications and uptime requirements

Support project teams to resolve product and operational issues through closure

3. Service Operations & Quality Management

Drive service quality improvement initiatives across APAC

Lead investigations, corrective actions, and continuous improvement programs

Work with distributors and service teams to standardize processes and elevate regional capabilities

Support Correction-in-Field (CiF) activities and technical validations

4. Aftermarket & Service Sales Support

Partner with Service Sales to support repair strategies, service proposals, and lifecycle solutions

Review and validate technical aspects of quotations for service and project-related activities

Contribute to standardization of commissioning and service practices across APAC

5. Key Account & Stakeholder Management

Support hyperscale data centre customers and key accounts across APAC

Provide remote and on-site technical support for high-impact issues

Collaborate with internal teams (Project, Sales, Engineering, Parts, CiF) to ensure seamless service delivery

Act as a trusted technical advisor to both customers and internal stakeholders

Position Requirements

Education & Experience

Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline

Minimum 8–12 years of experience in service operations, technical support, or commissioning within:

Power generation

Diesel/gas engines

Critical infrastructure environments

Mandatory experience in Data Centre / Mission-Critical / Hyperscale environments

Proven experience supporting or managing APAC regional service operations

Technical Expertise

Strong knowledge of:

Diesel & gas generator systems ( mtu preferred)

Engine platforms: Series 4000 / 2000 / 1600

Control systems, automation, and software (e.g. FOXBAT, EnergetIQ)

Ability to troubleshoot across:

Mechanical systems

Electrical systems

Automation and software layers

Experience in commissioning, root cause analysis, and failure investigation

Leadership & Commercial Mindset

Ability to operate at both hands-on technical and strategic service operations level

Strong decision-making capability in high-pressure, uptime-critical environments

Understanding of warranty, commercial claims, and service cost structures

Ability to influence distributors and stakeholders without direct authority

Soft Skills

Strong stakeholder management across global and regional teams

Clear communicator able to translate complex technical issues into actionable outcomes

Highly structured, detail-oriented, and accountable

Comfortable working in ambiguous and fast-paced project environments

Additional Requirements

Willingness to travel across APAC to support projects and critical issues

Experience working with distributors and external service partners is highly preferred

Exposure to data centre commissioning standards and uptime requirements (Tier III / IV environments) is a strong advantage

About mtu Power Systems

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu . Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Relocation assistance is not available for this position.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Services Fleet/Contract Management

Posting Date

21 Apr 2026; 00:04