Customer Service Executive

Job Title: Customer Service Executive

Responsible to: BDC Manager

Main Purpose of Job:

We are currently recruiting for a Customer Service Executive within the Telephone Booking office in Volkswagen Sligo on a full-time capacity, Monday to Thursday 9-5.30pm and Friday 9-5pm. This role is based in a small Call Centre Environment.

The role:

The successful candidate will be required to work as part of the Telephone Booking Office, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually meeting targets. The role involves working closely with team members and other departments across the Group, which include Services, Parts and Sales teams.

Role Responsibilities:

Focus on delivering a premium customer service

Achieve daily, weekly, monthly sales targets

Inputting data onto Kerridge (CRM) system

Inbound and Outbound calling

Aftersales Customer follow up calls

Direct any follow up calls to the correct department

Understanding the customers needs and offering services to match this

Liaise with relevant teams to ensure customer needs are met

Ad hoc duties during busy periods

The person:

Skills and Competencies:

Minimum of 1-year experience in a customer service role, Telesales experience is advantageous

Minimum level 4 Including Leaving Certificate/Leaving Certificate Applied/Vocation Programme

Excellent communication skills

Excellent phone etiquette

Proficient in Microsoft Office Package (Word, Excel, Email)

Fluent in English

Ability to work as part of a team

Previous target driven telesales experience is a distinct advantage.