Implementation Consultant, Project Lead

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

Job Summary:

We are looking for an Implementation Consultant Project Lead to join our Implementation Services team in North America. The successful candidate will work directly with clients, overseeing the planning, implementation and tracking of multiple concurrent client projects from beginning to end; delivering customer satisfaction while ensuring deliverables fall within the applicable scope and budget. We are seeing someone who can lead empowered, matrixed, virtual teams including D2L, Client and potentially 3rd party personnel.

How Will I Make an Impact?

The role's main responsibility will be working with our Implementation Services team who are responsible for delivery of client projects centered on implementing the learning management system, integrations and authentications, and training.

Oversees the implementation of multiple and concurrent small to medium projects to customers across verticals (K12, Corporate and Higher Education)

Takes the lead in determining client requirements and translating them into operational plans

Takes the lead in determining client's technical readiness and plan software installation and configuration

Propose, design, develop and deploy standard products as well as custom technical solution

Design, configure, deploy and test integration solutions between enterprise systems such as the D2L suite of products and Student Information Systems and Human Resources Systems

Keep up to date with new technology trends to help facilitate client learning solutions

Maintain familiarity with D2L Web Services APIs to help clients develop custom integrations

Develops and manages project schedules and budgets and obtains appropriate client and D2L approvals/signoffs

Plans, schedules, monitors, and reports on activities related to the project; including financial health and status of the project; all risks, issues, changes; deliverables; etc.

Undertakes regular status review meetings among members of the project team and clients

Prepares and/or presents project status reports to various levels within management and the client

Develops project control and reporting procedures and manages changes in operational plan, including adherence to legally binding requirements and best practices

Identifies and assesses risks, severity and impacts by applying company procedures and methodology

Determines and implements risk mitigation strategies, communicates risk to client and internal to D2L as appropriate.

Effectively interacts with internal and external stakeholders to achieve cooperation through the creation of communication plans

Manages client's expectations; understands client's point of view & needs while keeping D2L's interests in mind

Promotes a Win/Win attitude with the client; follows up and follows through on commitments responsibly

Works with their leader and project teams on post-project reviews/lessons learned

Leverage AI project management tools to enhance scheduling accuracy, forecast project trends, identify potential risks, and streamline documentation.

Continuously explore AI-assisted innovations that enhance productivity, reduce manual effort, and support data-driven decision making across the project lifecycle.

What You'll Bring to the Role:

3+ years of experience in a project management and/or implementation consulting capacity (preferably consulting of software/web solution implementation-to-client projects)

Professional services/customer service project management and/or implementation consulting experience required

Strong knowledge of the practices, procedures and principles of project management, sufficient to analyze detailed concepts, and apply these in a range of related subjects or functional areas

Familiarity with end-to-end project lifecycle including business case definition, requirements & architecture through development & implementation

Confident and knowledgeable in Information Technology, including systems development lifecycle, business modelling, systems integration/implementation methodologies

Ability to multitask many concurrent projects

Strong organizational written and oral communication skills

Works proactively and independently

Excellent written and oral communication skills (especially client facing with a range of technical and non-technical stakeholders)

Leverage AI and automation tools to enhance decision-making, streamline workflows and deliver data-backed project insights

Education Requirements:

Bachelor or Diploma in Computer Science, Applied Science, Engineering or equivalent mix of education and relevant experience.

Project Management certification; PMP or CAPM (or equivalent experience) considered an asset

Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

Impactful work transforming the way the world learns

Flexible work arrangements

Learning and Growth opportunities

Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program

2 Paid Days off for SkillsWave-related activities like exams or final assignments

Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)

Retirement planning

2 Paid Volunteer Days

Competitive Benefits Package

Home Internet Reimbursements

Employee Referral Program

Wellness Reimbursement

Employee Recognition

Social Events

Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.