Consulting Practice Lead - Germany & Austria

Overview

As a Germany & Austria Consulting Practice Lead, you’ll play a critical role in being accountable for consulting teams responsible for helping our customers transform and realise value from the Microsoft cloud and form part of the Germany & Austria Industry Solutions Delivery Leadership Team. This high-impact position involves accelerating our journey to AI-first consulting - driving innovation, empowering teams, and redefining what’s possible for our customers. You will be responsible for the deployment and performance of a portfolio of complex customer solutions operating at the leading edge of Microsoft technologies. This role will lead a multi-disciplined technical and delivery team and establish a deep understanding of customer strategies and translating them into tangible customer and business outcomes that drive transformation. You will be a manager of managers.

Responsibilities

Drive Transformational Customer Outcomes & Experience

Creates a customer-centric culture within the practice that drives digital transformation and ensures customer satisfaction across the entire operating unit by directly owning customer relationships.

Improve customer experience by identifying trends across industries and regions, implementing programs that enhance processes, organizational design, and resource utilisation.

Lead the delivery of complex technology programs from solutioning through to closure, ensuring contracted outcomes and measurable business value are delivered for customers.

Drive deal design, coaching teams on processes and leveraging assets, and IP for high-impact engagements.

Alleviates customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level.

Lead Operational & Financial Delivery

Own financial performance for a portfolio of consulting contracts, ensuring the achievement of critical targets such as Commercial Cloud Consumption or usage rates that deliver ROI for the customer and Microsoft

Manage P&L for the practice with a focus on Consulting Revenue & Margin, and Utilisation through a disciplined rhythm of business

Ensure governance and delivery excellence across the portfolio while balancing customer and Microsoft priorities. Drives action plans and continuous improvement plans to increase maturity of organization and delivery quality using feedback from others and industry standards.

Enable Pipeline Creation & Pre-Sales Success

Partner closely with Services Sales to generate pipeline, provide leadership in pre-sales solutioning, and engage with customers to demonstrate delivery credibility and accelerate deal closure.

Establish collaborative rhythms across the Enterprise Account Teams and Customer Success to achieve consumption and usage goals and to drive customer value.

People Leadership

Builds organizational capability to drive change and meet evolving customer and partner needs. Champions a learning culture and prioritizes capability development as a foundation for success.

Creates an inclusive culture that enables employees to thrive through collaboration and diversity. Leads by example in hiring and developing a diverse workforce.

Develop talent through mentoring, coaching, and succession planning. Actively prepares future leaders and attracts critical skills to strengthen the organisation.

Qualifications

Master's Degree OR Bachelor's Degree OR Technical University Degree AND significant years technology-related, business, professional services, consulting, and sales experience OR equivalent experience.

Extensive experience in delivering complex technology programs with measurable business outcomes.

Proven commercial acumen in solutions integration, consulting or program delivery to enable successful management and risk mitigation of a complex P&L.

Proven leadership in managing large, cross-functional technical teams within consulting and professional services environments.

Strong background in project management and delivery oversight for enterprise-scale initiatives, ensuring success on engagements with CXO-level visibility and significant organizational impact.

Demonstrated expertise in sales and account management, including driving large-scale, complex customer engagements with full P&L responsibility in professional services or consulting contexts.

Proficient in both English AND German

Consulting Practice Management M6 - The typical base pay range for this role across Germany is € 131,700.00 - € 252,500.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.