Customer Insight Analyst (12 Month FTC/Secondment)

End Date

Friday 31 July 2026

Salary Range

£61,344 - £68,160

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Customer Insight Analyst (12-Month FTC/Secondment)

SALARY: £61,344 - £68,160

LOCATION: Manchester, Chester, Halifax, Leeds

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

This is a great opportunity to join the Customer Analytics team. We’re looking to recruit an analyst to be embedded within the Colleague Channels Experience Design team for a 12-month period.

What will I be doing?

As a Senior Customer Analyst, you’ll be responsible for feeding deep customer behaviour insights into how we design products & services for Lloyds Banking Group customers. Employing the Group’s wealth of customer data, you’ll perform advanced analyses to identify, inform and quantify the impact of changes which we put in front of our customers. You’ll be a data-champion, advocating for guidelines and educating our creative partners on the use of data in the design process.

These roles are central to ensuring that data-driven insights shape our design decisions, guiding us to deliver experiences that are user-centric and aligned to business objectives.

How we work

We collaborate closely with user researchers, using quant to validate hypotheses from qualitative research. Our analysts do not just implement, but are challenged to think beyond delivery of analytics, focussing driving maximum impact.

Why Lloyds Banking Group

We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

What you’ll need

To be an experienced data analyst or data scientist with minimum 5 years experience and be able to independently lead analytics within a specific product area.

A proven track record of delivering high quality, actionable customer insights.

Excellent SQL proficiency.

A proven understanding of the LBG Data Landscape.

Strong analytical skills and knowledge of analytical techniques.

A track record of translating data into compelling stories.

Strong understanding of financial services.

A good communicator with great influencing skills.

The desire to make a difference!

Nice to haves

Experience of Data Visualisation tools such as Looker or Power BI.

A good knowledge of core analytical methods and statistical approaches.

Experience of Python.

Predictive modelling experience.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days’ holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.