Warehouse Operations Manager

Are you an experienced operations leader who thrives in a fast‑paced, high‑volume warehouse environment? Do you enjoy leading from the front, driving performance, and building a culture where safety, service and efficiency all matter? If you’re proactive, commercially aware and ready to take ownership of a complex site, this could be the role for you!

Here at GXO Logistics, we’re looking for an Operations Manager to join our new retail distribution operation in Northampton. This is a purpose‑designed, dedicated site servicing over 250+ stores, where speed, accuracy and service are critical - and where you’ll play a key role in leading a high‑volume, MHE‑heavy operation with a strong focus on cost control and customer delivery. This is a standout opportunity to lead a new, flagship site from the ground up. With a combination of automation, high‑volume throughput and complex operational flows, you’ll be at the centre of a business where cost, quality and service are equally critical. You’ll have real ownership of the operation, the chance to shape culture and performance, and the support of a strong leadership team. It’s a role where you can make a tangible impact every single day.

This is a full‑time, permanent position working 37.5 hours per week, Monday to Friday, either 08:00 – 16:00 or 09:00 - 17:00. Flexibility will be required to support a 24/7 operation when needed, this is logistics after all!

Pay, benefits and more:

You’ll be paid a salary of up to £70,000 per annum, dependant upon experience. You’ll also receive 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance. Your benefits package includes a company sponsored pension scheme, private medical and dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more. You’ll also have access to our GXO University which provides you with the opportunity to learn new skills and gain qualifications at a pace that you’re comfortable with. There’s also our continued focus on internal promotions, over 55% last year!

What you’ll do on a typical day:

Lead the end‑to‑end operation across inbound, outbound and support functions, ensuring service, quality and cost KPIs are consistently achieved

Own shift performance, driving productivity, accuracy and safety across a high‑volume, case‑picking operation

Manage resources, labour planning and cost control, balancing efficiency with service delivery

Build and develop strong teams, creating a high‑performance culture with clear expectations and accountability

Work closely and collaboratively with the customer and internal stakeholders, ensuring seamless communication and aligned priorities

What you need to succeed at GXO:

Proven experience in a senior warehouse or operations management role, ideally within a fast‑paced, retail distribution environment

Strong leadership skills with the ability to engage, develop and inspire large teams

Commercial mindset with a clear understanding of cost drivers, budget control and KPI delivery

Strong knowledge of warehouse operations, MHE environments and compliance standards

Confident stakeholder manager who can build relationships and influence at all levels

Analytical and data‑driven, with the ability to interpret performance and drive improvement

We engineer faster, smarter, leaner supply chains.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.