Sales Operations Analyst

Responsibilities:

Serve as first level administrative contact for Field Sales and Inside Sales support.

Daily management of Deal Desk including deal registrations and special pricing requests.

Assist with documentation of Desk Deal requests

Facilitate and communicate necessary approvals for all requests

Provide metrics, tracking, and any required record management of deal desk requests

Ensure compliance with company policies regarding deal desk requests

Work with team and management to identify process improvement and/or sales training opportunities

Meet or beat published service level agreements for deal desk.

Able to identify and analyze problems and resolve them within the scope of his or her ability and authority; involves supervisor, other team members, technical support staff or other Fortinet departments as appropriate.

Perform all job functions with a positive, professional attitude.

Able to identify and analyze problems and resolve them within the scope of his or her ability and authority; involves supervisor, other team members, technical support staff or other Fortinet departments as appropriate.

Build custom Salesforce reports based on Rep/Manager needs.

Required Skills

Strong computer skills with advanced skills in Excel

Experience with Analytic Tools and/or Point of Sale (POS) systems a plus

Demonstrated ability and willingness to take initiative in dealing with and resolving problems.

Demonstrated ability to work effectively under pressure and prioritize tasks.

Flexibility to adapt to constant change.

Excellent communication and Inter-departmental skills.

Demonstrated ability to maintain poise under stress and to respond quickly, logically, and patiently to questions or requests.

Self starter, demonstrated ability to work independently in a team environment.

Demonstrated customer service orientation with comprehension of how to solve problems and provide reassurance.

Strong verbal, written and interpersonal skills. Demonstrated by delivering clear, correct and timely communications and effectively working with oth ers.