Assistant Manager / Manager, Operations Risk & Controls

Join our Operations Risk & Controls team to strengthen risk management and control practices across our operations. In this role, you will partner closely with business teams to improve process controls, enhance operational resilience, and ensure alignment with regulatory expectations.

This is an excellent opportunity for someone who enjoys working at the intersection of operations, risk, and governance, and wants to drive meaningful improvements in a dynamic environment.

Position Responsibilities:

Risk & Control Management

Support the design and execution of risk and control assessments across key operational processes (e.g. RCSA, inherent risk assessments)

Conduct end-to-end control testing to assess control effectiveness and identify gaps

Monitor and track remediation of control issues, audit findings, and incidents to ensure timely closure

Drive improvements in control design and ownership to reduce repeat issues

Business Partnership

Partner closely with operations teams to:

Define process scope and risks

Strengthen control ownership and accountability

Embed risk awareness into day-to-day activities

Act as a trusted advisor to the business on risk and control matters

Governance & Regulatory Compliance

Support governance activities including policies, SOPs, access controls, and end-user computing controls (EUCs)

Coordinate internal and external audits, ensuring high-quality and sustainable remediation outcomes

Support regulatory initiatives (e.g. FATCA/CRS reporting, compliance matters) in collaboration with Compliance teams

Maintain strong information security and data governance practices (e.g. access attestations, record management)

Operational Resilience & Risk Initiatives

Support operational resilience efforts, including critical operations assessments and recovery readiness

Contribute to risk transformation initiatives, process improvements, and regional projects

Facilitate workshops and discussions to identify risks and improve processes

Monitoring & Continuous Improvement

Track key risk indicators, incidents, and complaints to identify trends and improvement areas

Collaborate with stakeholders (e.g. Compliance, Service Assurance) to resolve issues and reduce backlogs

Promote a strong risk culture and continuous improvement mindset across operations

Required Qualifications:

6–8 years of relevant experience in operations risk, controls, audit, or insurance / financial services operations

Experience driving or leading risk and control initiatives within operations environments

Strong understanding of operational risk management frameworks (e.g. RCSA, control testing, incident management)

Ability to translate risk concepts into practical actions for business teams

Proven experience working with stakeholders across operations, compliance, and audit

Experience supporting regulatory reviews, audits, or remediation programs

Familiarity with life insurance operations, operational resilience, FATCA/CRS, or data governance is an advantage

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Working Arrangement

Hybrid