AVP, Operations Planning - Outsourcing Management and Expatriate Support - SMBC

Job Responsibilities

Coordinate outsourcing governance activities, including due diligence, risk assessments, and periodic reviews.

Monitor vendor performance and service level agreements (SLAs).

Maintain outsourcing inventory, documentation, and management reports.

Liaise with stakeholders, vendors, and control functions on outsourcing matters.

Support audits, inspections, and regulatory requests related to outsourcing.

Improve operational efficiency and consistency in expatriate benefits administration

Contribute to process improvements that enhance efficiency and consistency, reduce rework, and maintain compliance in daily operations while supporting overall service quality.

Ensure smooth and accurate expatriate benefits operations

Deliver high-quality and consistent expatriate benefits services by effectively managing housing, onboarding/offboarding processes, and reimbursement handling, while maintaining alignment with internal guidelines and enhancing overall service effectiveness

Requirements

Degree holder in any discipline.

Minimum 5-7 years of banking operations and administrative experience

Knowledge of outsourcing governance, risk management, or vendor management is preferred.

Good coordination, communication, and stakeholder management skills.

Good understanding of administrative processes with strong attention to detail and accuracy.

Strong organizational and time management skills with the ability to manage multiple tasks and deadlines

Proficient in Microsoft Office applications

Proficiency in Japanese Language is an advantage