Clinical Care Coordinator
Skills
About the role
About ScriptologyScriptology is a tech-enabled comprehensive medication management (CMM) service augmented by an extended clinical pharmacy team. We help patients navigate their medication journey after leaving the clinic, offloading unnecessary burden from providers in a cost-effective way. We envision a world where the medication journey is humanized for patients at every step, and we are seeking a dedicated Clinical Care Coordinator to join our team. Why Join Us
Meaningful, patient-centered work in healthcare
Fully remote, full-time position
Competitive compensation and benefits
Collaborative clinical team environment
Opportunity to grow within a mission-driven organization
Who You Are
Patient-centered, empathetic, and calm on the phone
Highly organized with strong attention to detail
Comfortable managing a fast-paced workload
Collaborative and team-oriented
Action-oriented with a strong sense of ownership
Committed to delivering a positive patient experience
About the RoleWe are seeking a Clinical Care Coordinator for a phone-intensive, patient-facing role. The majority of this position involves outbound and inbound phone calls with patients to support medication management services, encourage medication adherence, and schedule clinical pharmacist consultations.
This role is ideal for someone with prior healthcare experience who is comfortable on the phone, highly organized and who enjoys helping patients through clear, empathetic communication. You will work closely with pharmacists, providers, and internal clinical teams to ensure patients receive timely, coordinated care.
What You’ll Do
Make high-volume outbound calls to patients to explain clinical pharmacy services and schedule pharmacist consultations
Handle inbound patient calls, answering questions and providing support related to appointments and medication services
Use structured conversations to encourage engagement and medication adherence
Build rapport and trust through calm, professional, and empathetic communication
Educate patients on the value of pharmacist-led medication management
Complete pre- and post-consultation tasks to ensure seamless care delivery
Follow all HIPAA and compliance requirements
Assist patients with logistics such as refills, savings programs, or appointment scheduling
Serve as a coordination point between patients, pharmacists, and provider offices
Document patient interactions and adherence-related notes in the EHR
Support quality initiatives such as CMS Stars and HEDIS measures
Required Qualifications:
2+ years of healthcare experience required (e.g., Medical Assistant, Pharmacy Technician, Care Coordinator, Patient Scheduler, or similar)
Strong verbal communication skills and excellent phone etiquette
Comfortable spending the majority of the day on inbound and outbound calls
Familiarity with medical terminology and healthcare workflows
Experience using EHRs, telephony systems, and basic Microsoft tools
Ability to work independently in a remote, HIPAA-compliant environment
Reliable high-speed internet and a quiet, private workspace
Preferred Qualifications:
Pharmacy Technician or Certified Medical Assistant (CMA)
Experience in ambulatory care, pharmacy services, or care coordination
Strong understanding of medications and common indications
Experience supporting quality measures (CMS Stars, HEDIS)
Questions about this role
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