Global Technical Support - Lab Support New Grad

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity - driving our business priorities alongside meaningful social, community, and societal impact.

Ciena is seeking an early-in-career professional to contribute to the operation and advancement of its global technical support lab environment. This role plays a key part in enabling remote Technical Support Engineers to address customer needs across industry-leading networking technologies. The position offers exposure to optical transport, packet OTN, and Ethernet switching technologies while supporting critical lab operations.

How you will make an impact:

Deliver hands-on technical assistance to remote Technical Support Engineers supporting global customers

Maintain lab infrastructure, including system configuration, maintenance, and operational readiness

Execute inventory control and asset management across lab environments

Administer documentation systems and web-based tools using technologies such as Apache, SharePoint, and scripting languages

Configure and maintain virtual machines within a VMWare ESXi (Windows 10) environment

Perform system upgrades, software installations, and FMS patching, including optical fiber manipulation and cleaning

Configure and document lab test environments that replicate customer network conditions

The must haves:

Education: Bachelor’s degree in Engineering, Computer Science, or a related technical field

Experience: 0–2 years of experience in a related technical environment

1+ years application of fiber optic transport and/or switching equipment operations

Background in technical support within the telecommunications equipment vendor industry

1+ years application of troubleshooting techniques for OTN/SONET/SDH equipment, Carrier Ethernet equipment, or fiber optic facilities

Application of Layer 1, 2, and 3 networking protocols

Nice to haves:

Experience with lab operations, including setup and operation of computer and test equipment

Knowledge of optical transport technology and related test equipment

Application of debugging tools and lab-based research for technical problem resolution

Contribution to knowledgebase systems such as KCS

Application of scripting and automation tools including TCL, Expect, Python, Bash, Perl, and REST APIs

Experience configuring and operating test equipment such as Spirent, JDSU/Thunderbird/Viavi, Exfo, Ixia/Keysight, and WireShark

Demonstrated ability to manage time, resources, and priorities in a structured environment

Utilization of Microsoft Outlook, Word, Excel, and operating systems including Windows and Sun/Oracle Linux

Pay Range: The annual salary for this position is $59,400 - $95,000

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.