Operations Supervisor

About the Role

Team Global Express is seeking a Supervisor to join our team in Gracemere, Rockhampton. This is a hands-on leadership role responsible for overseeing the performance, safety, and coordination of our truck drivers, forklift operators, and dockhands across the depot. This is a FT Permanent role, Monday to Friday (7am Starts).

You will be at the centre of daily operations - ensuring freight moves efficiently from dock to delivery, routes are executed effectively, and teams are supported, engaged, and held accountable to high standards. This role requires a hands-on leader who thrives in a fast-paced transport environment, can make real-time decisions, and is confident managing people, performance, and operational outcomes simultaneously.

With a strong focus on safety, service delivery, and team leadership, you’ll play a critical role in driving depot performance while fostering a positive and disciplined workplace culture.

What You'll Do

Lead and supervise a team of truck drivers, forklift operators, and dockhands, ensuring clear direction, accountability, and performance alignment

Manage the day-to-day execution of PUD operations, including dispatch, route allocation, load planning, and delivery performance

Oversee inbound and outbound freight handling, ensuring accuracy, efficiency, and compliance with operational procedures

Actively monitor driver and handler productivity, addressing performance gaps through coaching, support, and corrective action where required

Champion a strong safety culture by enforcing Chain of Responsibility (CoR), WHS policies, and safe work practices across all activities

Conduct pre-starts, toolbox talks, and ongoing communication to keep teams informed, engaged, and aligned

Coordinate fleet utilisation and ensure vehicles and equipment are used effectively and reported for maintenance when required

Respond to and resolve operational issues in real time, including delays, service disruptions, and resourcing challenges

Collaborate with internal staff and management to ensure seamless end-to-end operations

Ensure compliance with scanning, freight tracking, and system processes to maintain data integrity and visibility

Support workforce planning, including rostering, leave management, and labour allocation to meet operational demands

What You'll Bring

Proven leadership experience managing frontline operational staff in a similar environment

Ability to lead from the front - confident working on the floor, engaging directly with drivers and handlers, and setting the standard for performance

Communication and interpersonal skills, with the ability to influence, coach, and manage a diverse workforce

Solid problem-solving capability, with the ability to make sound decisions under pressure in a time-critical environment

Experience with transport management systems, scanning processes, and operational reporting

Organisational and planning skills, with a focus on meeting deadlines and service KPIs

A genuine focus on safety, team culture, and operational excellence

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Flexible work, including work from home

Inclusive parental leave policy that supports all parents & carers

Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.