AM Operations Manager

Job Overview

We are seeking a driven, hands-on Operations Manager to oversee daily hotel operations and support continued growth at our full-service property. This leadership role is responsible for directing Front Desk, Housekeeping, Restaurant/Food & Beverage, and overall guest service execution while ensuring exceptional operational performance, team accountability, and guest satisfaction.

The Operations Manager serves as a key property leader and works closely with the General Manager to maintain service excellence, drive profitability, and strengthen departmental performance.

This is an ideal opportunity for an experienced hospitality leader ready to take on broad operational oversight in a fast-paced hotel environment.

Key Responsibilities

Complete and maintain a structured daily Operations Manager checklist to ensure consistent oversight of all major operational departments, property standards, inspections, and accountability measures each shift

Oversee daily hotel operations across Front Desk, Housekeeping, Restaurant, and guest service departments

Ensure exceptional guest experiences through strong service standards and operational consistency

Lead hiring, training, scheduling, coaching, and performance management for multiple departments

Monitor labor costs, productivity, and departmental efficiency

Support budgeting, forecasting, and cost-control initiatives

Resolve guest concerns and escalations professionally and efficiently

Conduct regular property inspections to ensure cleanliness, presentation, safety, and brand compliance

Utilize daily checklist systems to monitor Front Desk, Housekeeping, Restaurant/Food & Beverage, maintenance coordination, guest satisfaction, and departmental execution

Maintain operational standards, policy enforcement, and service quality

Support revenue growth through operational excellence and strategic leadership

Act as senior operational leader during assigned shifts and in the absence of the General Manager

Qualifications

Required:

Minimum 2 years of hotel or hospitality leadership experience

Experience managing multiple operational departments

Strong leadership, communication, and organizational skills

Proven ability to manage guest satisfaction and service recovery

Financial awareness, labor management, and operational accountability

Flexibility to work evenings, weekends, and holidays

Preferred:

Full-service hotel experience

Front Desk, Housekeeping, and Food & Beverage management experience

Hilton or branded hotel experience

Hospitality or business degree

Compensation & Schedule

Full-Time Salaried Position

Consistent 48-hour weekly schedule

Weekend and holiday availability required

Standard Schedule:

Monday: 8:00 AM – 4:00 PM

Wednesday: 7:00 AM – 5:30 PM

Thursday: 7:00 AM – 3:30 PM

Friday: 7:00 AM – 4:00 PM

Saturday: 6:00 AM – 4:00 PM

Sunday: 6:00 AM – 11:00 AM

What We Offer

Competitive salary

Leadership growth opportunity

Full property operational oversight

Professional development

Dynamic hospitality environment

Daily Accountability Expectations

The Operations Manager is expected to complete a comprehensive daily checklist designed to ensure operational consistency, departmental accountability, and service excellence across all major areas of the property. This includes:

Front Desk operational review

Housekeeping productivity and room readiness

Restaurant and guest service oversight

Property inspections

Staff performance follow-up

Maintenance and safety checks

Guest satisfaction monitoring

Administrative reporting and communication

Daily checklist completion is considered a core responsibility of this leadership role.

Ideal Candidate

We are looking for a performance-driven hospitality professional who leads by example, thrives under pressure, values accountability, and is committed to operational excellence.

If you are ready to take ownership of hotel operations, lead multiple departments, and help drive continued success, we encourage you to apply.