Associate Manager

Job Description

Job Description

Lead, mentor, and develop a high-performing team with clear goals and accountability.

Act as an escalation point for client issues and ensure timely resolution.

Attend and contribute to internal meetings

Capture and share lessons learned related to solved issues

Identify gaps and areas for improvement in the process

Contribute to resolving elements of regional & global clients’ queries via collaboration with other countries.

Communicate directly with client, attend any calls/meetings with Client when required in alignment with Customer Support

Conduct regular business reviews and feedback sessions with manufacturing clients.

Monitor SLAs, KPIs, and quality standards to ensure delivery and client inquiry excellence.

Analyze operational data and prepare performance and KPI reports for leadership.

Collaborate with cross-functional teams (Data Operations, Data Science, Technology) for seamless issue mitigation resolution and prevention.

Qualifications

Graduate with 7+ years exp in Operations (Team handling exp is must)

Leadership and people management expertise.

Strong client engagement and relationship-building skills, especially with manufacturing clients.

Advanced knowledge of compliance standards and audit processes.

Strategic thinking, communication, and analytical skills.

Additional Information

Our Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights - delivered with advanced analytics through state-of-the-art platforms - NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion