L2 M365 Engineer - Messaging & Collaboration M / F / X

Job description

Job Description

You will join our international IT team to provide Level 2 administration and technical support for Microsoft 365 messaging and collaboration platforms, including Exchange Online, SharePoint Online, OneDrive for Business, and Monday.com, supporting 16,000 users across 19 countries. As an escalation point for L1, you will resolve complex platform incidents, execute migrations, and maintain the knowledge base to enable L1 teams. You will ensure reliable coverage for 24x5 shifts and collaborate with L3 and vendors for cross-team resolutions.

Your Missions

Provide Level 2 support and administration for Exchange Online, SharePoint Online, OneDrive for Business, and Monday.com platforms

Act as an escalation point for L1 support, resolving complex incidents autonomously

Execute data migrations using tools such as ShareGate or SPMT

Maintain and update the knowledge base for L1 enablement and documentation

Administer and govern permissions, external sharing, and site management in SharePoint Online

Manage mailbox administration, mail flow rules, connectors, anti-spam, and diagnostics in Exchange Online

Oversee OneDrive for Business sync policies, quota management, and known folder move

Administer Monday.com workspaces, boards, user and licence management, and workflow automation

Utilize Microsoft 365 Admin Centre and Azure AD/Entra ID for user and licence management

Coordinate with L3 teams and vendors for incident resolution and platform improvements

Ensure reliable availability for weekend P1 on-call and 24x5 shift coverage

Your Profile

Experience in Microsoft 365 messaging and collaboration administration (minimum 3 years recommended)

Proficiency with Exchange Online, SharePoint Online, OneDrive for Business, and Monday.com administration

Experience with data migration tools such as ShareGate or SPMT

Proficiency in Microsoft 365 Admin Centre, Azure AD/Entra ID, and ServiceNow

Experience using PowerShell for M365 administration

Bachelor’s degree in Information Technology, Computer Science, or a related field is a plus

English and French fluent

You demonstrate strong documentation discipline for knowledge base production

You demonstrate the ability to communicate complex platform issues clearly to non-technical users across multiple countries

You demonstrate a collaborative mindset for coordinating cross-team resolutions

You demonstrate structured problem-solving skills and the ability to identify recurring incidents

You demonstrate reliable availability for weekend P1 on-call and shift work

What We Offer

An international community bringing together 110+ different nationalities

An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities

A robust training system with our internal Academy and 250+ available modules

A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)

At Mantu, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!