Store Manager (Delhi)

MAHABIR DANWAR JEWELLERS PRIVATE LIMITED, a name synonymous with timeless elegance, reflects the Indian cultural heritage of ornaments and jewels. Our creations have exuded the true essence of exquisiteness since 1970. We, at MDJ, function with a progressive and immersive approach towards our legacy and tradition of jewelry to provide the finest happiness, adorning you forever!

Key Responsibilities:

1. Sales & Revenue Management

Achieve monthly, quarterly, and annual sales targets.

Drive store revenue and profitability.

Monitor daily sales performance and take corrective actions.

Ensure high conversion rates and average bill value.

2. Customer Relationship Management.

Deliver excellent customer service and shopping experience.

Handle customer complaints and resolve issues effectively.

Build long-term relationships with customers.

Ensure customer follow-ups for sales and events.

3. Team Management

Lead, motivate, and supervise store staff.

Conduct daily briefings and performance reviews.

Manage staff attendance, grooming, and discipline.

Train employees on product knowledge and sales techniques.

4. Inventory & Stock Management

Monitor inventory levels and stock movement.

Ensure accurate stock audits and reconciliation.

Prevent stock loss, theft, and pilferage.

Coordinate with the warehouse and merchandising teams.

5. Store Operations

Ensure smooth day-to-day store operations.

Maintain store cleanliness, visual merchandising, and display standards.

Ensure compliance with company policies and SOPs.

Manage cash handling, billing, and documentation processes.

6. Security & Compliance

Ensure adherence to jewellery security protocols.

Monitor CCTV, vault operations, and stock security.

Ensure compliance with GST, hallmarking, and company guidelines.

7. Marketing & Business Development

Support local marketing activities and promotional campaigns.

Generate customer leads and referrals.

Participate in exhibitions, events, and customer engagement programs.

Strong leadership and team management skills.

Excellent communication and customer-handling abilities.

Good knowledge of jewellery products, diamonds, gold, and gemstones.

Experience : 8 - 10 years Location : 154, Kapil Vihar, Pitampura, Delhi, 110034

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

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Work Location: In person