Service Delivery Manager

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.

Job Description

We are seeking an experienced IT professional with a strong background in project management to lead new application development and follow-up support within our Corporate IT team.

The role combines project management responsibilities, with a strong focus on coordinating internal teams and supporting the development of key projects and transition to an in-house support model, while ensuring alignment with SGS’s technical and operational standards.

Key Responsibilities

Coordinate internal team (and/or support contractors) to ensure delivery of new IT projects, in alignment with Stakeholder requirements.

Manage internal team to guarantee high-quality application delivery, support and adherence to corporate standards.

Manage budgets & timeline, coordinate cross-functional teams, and drive user adoption across the organization at product delivery.

Proactively identify project risks and issues, developing mitigation plans and escalations where necessary.

Support the transition of development and support activities from contractors / vendors to internal teams.

Contribute to the long-term stability, performance, and scalability of the applications under your responsibility.

Monitor, report and address key KPIs related to application support and development.

Qualifications

Bachelor’s degree in IT, Computer Science, or related field.

Understanding of project management methodologies: Agile, Scrum, or Waterfall methodologies

Solid knowledge of project management & service delivery

Excellent communication skills

Proven ability to influence and engage stakeholders at all levels

Nice to Have

Experience in implementation and optimization of Microsoft Dynamics 365 (D365) environment, especially Field Services.

PMP (Project Management professional) certification.

Technical background in application development and/or infrastructure.

Experience with ServiceNow and Azure DevOps

ITIL4 Certification

Additional Information

Why SGS?

Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.

Enjoy a flexible schedule and work model

Access continuous learning opportunities through SGS University and Campus.

Collaborate in a multinational environment with colleagues from various continents.

Benefit from a comprehensive benefits platform.