Overnight Front Office All Rounder

About DoubleTree by Hilton Melbourne Flinders Street

DoubleTree by Hilton Hotel Melbourne - Flinders Street is conveniently located opposite the historic Flinders Street Station and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct. Along with their world-famous chocolate chip cookies, DoubleTree features include 187 guest rooms, a restaurant and bar, fully equipped gym and meeting & event spaces.

What will I be doing?

Working closely with the Night Manager, you will play a key role in ensuring the smooth overnight operation of the hotel while delivering exceptional guest experiences, maintaining accurate financial reporting, and supporting overnight room service operations. You will be instrumental in ensuring our guests enjoy their stay and will be responsible for:

Deliver outstanding guest service throughout the night shift

Conduct guest check-ins and check-outs efficiently and professionally

Complete the nightly audit process and reconcile daily transactions accurately

Prepare overnight reports and ensure financial records are balanced and compliant

Respond to guest enquiries, requests and concerns in a timely and professional manner

Work closely with the Night Manager to ensure smooth overnight hotel operations

Monitor hotel safety and security procedures during the overnight period

Prepare, deliver and collect overnight room service orders in accordance with hotel standards

Assist with overnight administrative and operational tasks as required

Maintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offers

Support other departments where necessary to ensure a seamless guest experience

What are we looking for?

Have a friendly, bubbly and positive demeanor with a positive, guest-focused attitude

Have excellent personal presentation and communication skills

Radiate a passion for delivering exceptional levels of customer service

Strong attention to detail and accuracy, particularly when handling financial transactions

Adapt to learning new computer systems with ease

Ability to work on your own and as part of a team

Strong problem-solving and decision-making abilities

Flexibility to work overnight shifts, weekends and public holidays

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:

Competitive wages with higher penalty rates than industry average

Uniform laundered by the hotel

Team Meals provided on each shift

Worldwide travel discounts at unbelievable rates for you and your friends and family

25% off Food & Beverage in the hotel

Leadership training programs created in conjunction with Harvard Business School, to help further your career development

Employee Assistant Program & Mental Health Program

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career - and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay - we’re a great place to work.