Retirement Living Manager

Be the difference. Enjoy great rewards and benefits.

Working with Southern Cross Care means you are valued, supported, and rewarded. Our Bee Well program gives you great discounts on groceries, travel, and health insurance, plus resources to boost your wellbeing. You will also enjoy salary packaging to help you take home more pay while building a career that makes a real difference.

Permanent Full Time Position

About the role

The Retirement Living Manager at Southern Cross Care is responsible for the overall management, sales, and customer service of selected retirement villages. This role ensures operations comply with the Retirement Village Act, are financially successful, and maintain high levels of resident satisfaction.

Key Responsibilities

Community & Resident Care: Manage seamless admissions, run engaging activity programs, resolve feedback with empathy, and keep residents informed through regular newsletters and meetings.

Sales & Village Growth: Warmly handle enquiries, lead marketing campaigns, conduct villa inspections, and coordinate refurbishments to make vacant villas look stunning.

Operational Excellence: Meet budget targets, manage departmental finances, and ensure full compliance with the Retirement Village Act.

Safety & Quality: Promote continuous improvement, uphold accreditation standards, and maintain strict Work Health and Safety (WHS) practices.

For further details regarding the scope of the role, please refer to the position description.

About you

We are looking for people who will be the difference in the lives of our residents and clients.

The successful candidate will have the following;

People Skills: A genuine customer-first mindset with exceptional communication and relationship-building skills.

A Strong Ethic: A high level of integrity, an aptitude for proactive problem-solving, and solid computer literacy.

Mindset: Alignment with our "Better for life" model and a basic understanding of Aged Care Standards.

Experience: While experience in a similar retirement or property management role is highly desirable, it is not essential if you have the right attitude, transferable customer service skills, and a happy, helpful disposition. Contractor/Trades management skills would be an added bonus.

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply online: careers.southerncrosscare.com.au/jobs/search

Enquiries: careers@southerncrosscare.com.au

Applications close: 07 August 2026