Sales Manager

About Us

We have a proud history of providing exceptional care that empowers older people to live life to the fullest. As a not-for-profit aged care provider, we reinvest in creating outstanding experiences for our clients while supporting and developing our frontline staff. When you join us, you’ll enjoy competitive pay, generous not-for-profit salary packaging benefits, and the support of a wonderful leadership team and colleagues who truly care.

The Role

Sales Manager - Retirement Living (Full-Time) | Cardinal Gilroy Village, Merrylands

Join Southern Cross Care NSW & ACT as our Retirement Living Sales Manager and play a key role in driving occupancy and sales success across our retirement living portfolio. Based at Cardinal Gilroy Village, you'll lead the customer journey from enquiry to settlement, support Village Managers, and deliver exceptional sales outcomes through customer engagement, village events and strategic sales initiatives. Regular travel across our villages is required, with a fully maintained company vehicle provided.

Why you’ll love working with us

Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650

Heart HQ – our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts and features to help you celebrate, connect, and succeed

Fitness Passport – discounted workplace health and fitness program for you and your family, with full access to nominated gyms, pools, health and leisure centres across NSW & ACT

Discounted private health insurance

Wellbeing initiatives including Reward and Recognition Program, Employee Assistance Program

Ongoing Training and Development

LinkedIn Training – access to a digital library of over 6,000 courses for SCC's Senior Leaders and Support Office teams

Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support

Referral Bonus Program

What you will be doing

Manage the full sales journey, from enquiry and village tours through to settlement and move-in.

Drive occupancy, sales conversion and revenue outcomes across assigned retirement living villages.

Deliver exceptional customer experiences through personalised engagement and seamless communication.

Build and maintain referral networks with community organisations, health providers and key stakeholders.

Partner with Village Managers and internal teams to support property readiness, onboarding and resident transitions.

Collaborate with Marketing, Finance and Property teams to support sales campaigns, pricing, reporting and village presentation.

Maintain accurate CRM records, monitor sales pipelines and prepare occupancy and sales reports.

Ensure compliance with organisational policies while identifying opportunities to improve sales processes and the resident experience.

What you will bring

Proven experience in sales, customer experience, retirement living, property, or a related industry.

Strong communication, relationship-building and customer engagement skills.

Ability to manage sales pipelines, CRM systems and reporting effectively.

Experience building referral networks and engaging with community stakeholders.

Confident presenting, conducting tours and delivering exceptional customer experiences.

Highly organised with strong attention to detail and the ability to manage multiple priorities.

A collaborative, self-motivated and customer-focused approach with a genuine passion for supporting older Australians.

Qualifications in Sales, Business or Marketing and knowledge of the Retirement Living sector are desirable.

Willing to regularly travel across the NSW & ACT Retirement Living portfolio

About Southern Cross Care (NSW & ACT)

At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.

Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.