Senior Advisor Governance Climate Change

Department of Customer Service

Reference number

req52944

Occupation

Governance

Work type

Full-Time

Location

Sydney Region

Salary Information

$133,348 - $146,945 per annum plus super

Closing date

25 July 2026 at 10:00am

Senior Advisor Governance (Climate Change)

Temporary role until 9th October 2026

This role is based in Sydney CBD

Clerk grade 9/10, $133,348 - $146,945 per annum plus super

Closing date Friday 24th July 2026 @10am

About Us

Governance, Risk, and Assurance (GRA) is a Corporate Services business unit that delivers strong governance advisory and support services, promotes a governance culture, and optimises performance in the Department of Customer Service.

GRA has an opportunity for a proactive senior advisor to join the Climate Change team on a temporary basis. We are seeking people with excellent interpersonal and communication skills who are committed to world class customer service.

About You

You will be supporting the climate change program of work for the Department of Customer Service. You will develop and define our approach, work with teams and entities across the Department to operationalise our approach, and assist with interpreting incoming policy/legislative changes in the climate change space.

A key focus of this role will be working closely with colleagues in other Departments and contributing to Department-wide and sector-wide forums. This role reports to the Principal Climate Change Risk Officer.

Key responsibilities include to:

Build and maintain strong relationships with stakeholders across the Department and Whole of Government

Drive climate change capability uplift across the Department

Work closely with other central and/or local teams to provide climate change advice, guidance and support to business stakeholders

Embed climate change considerations into practices that inform decision making or planning activities

Actively identify, assess and manage climate-related risks across the Department, including identifying areas of concentrated risks, or the cascading and compounding effects of climate change on other risks

Develop and maintain a coordinated approach to climate-related opportunity identification and management across the portfolio

Assess climate change maturity across the portfolio and advise actions to enhance maturity

Coordinate and support Department-wide key activities, including providing climate change input into existing policy or framework reviews, writing reports and briefs for key governance forums and committees, providing support for agencies undergoing climate risk assessments and interpreting emerging climate change policy/legislative requirements.

Support the Climate Change Risk Officer with the delivery of Whole of Government initiatives

To be successful in this role you will demonstrate:

Exceptional customer service skills and ability to partner and negotiate with key and often multiple stakeholders simultaneously, to achieve a common objective

Demonstrate experience of climate change management where possible, or overall risk management (experience in the NSW public sector is preferable but not essential)

Strong understanding of climate change information including but not limited to risk assessments, capability building, embedding climate considerations into decision-making and mandatory requirements including legislated targets or climate-related financial disclosures

A clear and effective communication style which influences and creates opportunities for others to be heard

Proven ability to stay calm under pressure in challenging situations and unpredictable environments, be able to pivot quickly and respond effectively to multiple tasks and emerging issues in a timely manner

Ability to interpret complex business needs, by navigating a range of possibilities and problem-solving to achieve a beneficial result.

This is a great opportunity for someone wanting to make a positive impact and drive change in the climate change space within the public sector, and learn more about NSW Government’s approach to climate change. It will require engaging with Deputy Secretaries, Executive Directors, Directors and Managers across the Departmental and Sector contacts.

For further details about the position please contact Sandy Anderson sandy.anderson@customerservice.nsw.gov.au

What we need from you:

Please submit your up-to-date CV and EOI, there is no selection criteria to address.

Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation

For enquiries relating to recruitment please contact Sandy Anderson via sandy.anderson@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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