IT Support Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

About the Role:

We are seeking a Lead IT Technician to provide IT support and leadership for enterprise-wide collaboration tools, applications, and infrastructure. In this role, you'll work closely with teams to analyze and resolve technical issues while ensuring optimal performance of IT systems. This position offers opportunities to participate in strategic IT projects, maintain cybersecurity standards, and contribute to technological innovation across the organization.

What You'll Do:

Provided Level 1 and Level 2 IT support for end users in a pharmaceutical environment.

Diagnosed and resolved hardware, software, and enterprise application issues.

Performed laptop imaging, deployment, configuration, and hardware refresh activities.

Managed incidents, service requests, and change requests using ServiceNow (SNOW).

Education

Tertiary education: Information Technology, Engineering, Computer Science, or related field

Professional IT certifications preferred (e.g., networking, server management, security)

Experience

2-4 years of experience in IT support or similar technical role

Strong expertise in Windows platform administration and troubleshooting

Proficiency in Microsoft Office 365 suite and cloud-based applications

Experience with mobile platforms and iOS device management

Advanced knowledge of networks, VPN configurations, and connectivity solutions

Experience in server management and virtualization technologies

Intermediate to advanced English language proficiency (verbal and written)

Experience with SCADA systems and automation infrastructure

Knowledge of laboratory information management systems (LIMS)

Strong problem-solving and analytical skills

Excellent documentation and process improvement capabilities

Ability to work collaboratively in a team environment

Experience with IT asset management and inventory control

Strong communication and customer service skills

Other Important Information

Occasional off-hours work (on call support)

Benefits

Join our team and take advantage of these great benefits!

Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.

Flexibility: Balance your work and personal life with flexible arrangements.

Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.

Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.

Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.