Insurance Associate

General Information

Location

Noida, Uttar Pradesh

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

17-Jul-2026

Job ID

18799

Description and Requirements

1. Essential Functions

The key deliverables of the role will include but will not be restricted to the details below:

Process billing and remittance related services for various MetLife products across Regional Business and National and Specialty Markets including below:

Ø Bill review and release

Ø Billing issue resolution

Ø D&U and Suspense reconciliation

Ø Payment application

Ø Refund processing

Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds

Build excellent business relationship with customer groups, peers and seniors

Able to work as a natural team-player in the business functions

Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution

Provide inputs on process and system to the team members

Responds promptly and calmly to changing events and situations

Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with

Knowledge, Skills and Abilities

Education

College (Graduation in any stream)

Experience

Professional from the Operations with at least 0-4 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector

Knowledge and skills (general and technical)

Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies

Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers

Demonstrated ability to manage stress

Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs

Should have Problem Solving/Analytical Ability along with ‘Judgment and Decision Making’ skills

High energy and resilience level

Strong computing skills. Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)

Self-initiated, drive and zeal for continuous improvement

Knowledge of the function, process and systems

Basic knowledge of MS office applications (Excel, Word, PowerPoint)

Clear written and verbal communication with internal and external stakeholder including end customers. Proficient in E-mail management.

Knowledge of Insurance principles in relation to the US Insurance industry

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!