Human Resources Associate Manager (Support Center)

Summary of Job Description:

The Human Resources Associate Manager (Support Center), with guidance from HR Leadership, serves as a strategic partner to Senior Leadership, providing guidance on organizational effectiveness, workforce planning, and talent strategies that support department goals. This position plays a critical part in developing leadership capabilities, supporting People Planning, managing associate relations matters, and ensuring the alignment of talent decisions with the organization’s mission, culture, and long‑term growth objectives. The Human Resources Associate Manager (SC) supports department-wide initiatives that drive continuous improvement and organizational performance.

Job Responsibilities:

Under the guidance of HR Leadership, serves as a strategic advisor to Senior Leaders by providing coaching on leadership effectiveness, performance management, and talent development; guiding leaders in conducting effective evaluations, and supporting career development to build high‑performing teams. Advises on organizational structure, capability building, and long‑term talent strategy, facilitating targeted training sessions for client groups on a requested basis to reinforce leadership and organizational capabilities.

Partners with Senior Leaders and department heads to develop and execute comprehensive People Planning strategies. Assesses leadership capability, identifying high‑potential talent, supporting success on planning efforts, and evaluating internal candidates for key roles and advising on talent placement that aligns with organizational priorities and future capability needs.

Provides leaders with guidance on basic associate relations to ensure timely, fair, and compliant resolutions; conducts thorough investigations with clear documentation and appropriate action recommendations to mitigate risk and strengthen workplace culture. Escalates complex or high‑risk matters to HR Leadership as needed to maintain transparency and alignment with legal and organizational standards.

Partners with Talent Acquisition to coach and advise leaders within assigned corporate departments on hiring high‑quality associates who align with PRG’s mission and culture. Works with Talent Acquisition team and department heads to ensure staffing needs are met in alignment with company and departmental standards. Develops and executes staffing plan by forecasting workforce needs, supporting internal and external talent pipelines, analyzing labor‑market conditions, and collaborating with internal and external recruiters to ensure timely, high‑quality staffing that supports organizational growth.

Supports department-wide initiatives and special projects that enhance organizational effectiveness, talent strategy, and HR excellence and drive improvements across HR processes, systems, and associate engagement strategies.

How we reward you:

Hybrid Work schedule

401K with company match

Yearly bonus opportunity

Full medical, dental, and vision insurance

On-site fitness center, biometric screen, and flu shot clinic

Discounts at Panda restaurants, theme parks, and gym memberships

Paid time off starting at 15 days with 7 federal holidays

Continuous education assistance and scholarships

Income protection including Disability, Life and AD&D insurance

Bereavement leave

Benefits available for eligible permanent full time associates

Your background & experience:

Bachelor’s degree required; business and/or HR majors and PHR/SPHR or equivalent preferred.

Minimum five years of HR experience, with minimum of three years of HR Generalist experience in employee relations, training and development, and recruiting, preferably in a retail/hospitality operations environment.

Successful completion of initial and periodically required trainings.

Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: P3: $90,000 - $126,500 / Annual

Within the range, individual pay is determined using various factors, including work location and experience.

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Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

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