Associate Customer Success Manager

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com

Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.

This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

What you will do

Customer Onboarding & Adoption

Support new customers during their onboarding journey

Join or lead onboarding kick-off calls to understand customer goals and expectations

Walk customers through platform features, navigation and key workflows

Help customers understand how to use the platform for their specific needs

Encourage early usage and engagement across customer users

Customer Education & Training

Deliver walk-through sessions

Share training materials, guides and help resources

Answer "how do I" questions and explain product features in simple terms

Reinforce best practices and common use cases

Communication & Coordination

Act as a friendly, reliable point of contact during onboarding

Co-ordinate with Validation teams to ensure required validation steps are completed

Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensure customers environment is fully operational

Work with Support or Deployment teams when technical questions arise (without owning the fix)

Documentation & Handover

Keep customer notes and onboarding progress up to date in internal systems

Confirm when customers have completed onboarding and are ready for next steps

What you will have

2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector

Strong communication skills and confidence speaking with customers

Friendly, helpful, and professional attitude

Organized with good attention to detail

Comfortable learning new systems and explaining it to others

Interest in customer success, onboarding, or SaaS roles

Experience delivering training, demos, or presentations

Familiarity with CRM or customer success tools

Benefits

Competitive compensation and comprehensive health, dental, and vision coverage

Retirement savings programs with company matching (401(k) or RRSP)

Generous paid time off, including holidays, and vacation

Paid parental leave and family support benefits

Life and disability coverage

Flexible spending and health savings options (where applicable)

Health and wellness support, including gym reimbursement and wellness programs

Employee Assistance Program with 24/7confidential support for employees and families

Education assistance and professional development opportunities

Access to LinkedIn Learning and continuous learning resources

Employee referral bonus program and additional company perks and discounts

Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues

Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

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