Web Operations Manager

The web operations manager is responsible for maintaining, managing, and optimizing ABM websites and servers to ensure functionality, security, and a positive user experience. This position ensures that a website is functional, secure, user-friendly, and aligned with organizational objectives. The role combines technical expertise, creative design, analytical skills, and collaboration to maintain high-quality online experiences and optimize web performance

Overall ABM website technology owner and ensuring maintenance of governance standards and policies

Cybersecurity Oversight: Proactive monitoring and maintenance of all web properties, ensuring patches, updates, and threat prevention are consistently applied.

Compliance Management: Ownership of Data Privacy, Consent Modules, and Banner Management, ensuring all web assets meet ABM’s internal standards as well as external regulatory requirements (GDPR, CCPA, etc.).

User Provisioning/Deprovisioning: Ensuring only authorized personnel have access to critical systems and web properties: promptly handling terminations, onboarding, and changes.

DNS/Domain Management: Fast, accurate facilitation of all domain and DNS changes, preventing outages and ensuring secure traffic routing for all campaigns and initiatives.

System Monitoring: Continuous oversight of uptime, SSL certificates, backups, and web infrastructure health, with rapid incident response to resolve or escalate issues.

Workspace Provisioning: Management of web techstack resources to support ABM’s workspace (plugins, integrations, SSO, security needs, etc.).

Vendor Collaboration: Serve as primary point of contact with vendors, ensuring their work is aligned with internal protocols and they have necessary but limited access.

Internal cross functional stakeholder coordination for web requests, translation business requirements to technical specifications, supporting CAB processes and managing escalations

Technical Documentation: Maintain up-to-date records of all web integrations, security protocols, and system changes: providing institutional memory that vendors or new staff would not have.

Quality Assurance: Participate in compliance and technical QA for new launches, redesigns, and site updates, preventing costly errors or compliance gaps from reaching production.

Process Improvement: Actively look for ways to streamline and automate IT/marketing workflows, improving speed without sacrificing security.

Bachelor's degree in Computer Science, Information Technology, or related technical field required

10+ years of experience as enterprise web technical management

Relevant certifications in web development, server management, or cybersecurity

Prior experience in website administration, server management, or web development

Experience supporting standardizing processes across complex organizations

Strong background in system architecture and integrations

Demonstrated success leading high-performing technical teams

Technical Skills

Strong understanding of database management and architecture

Proficiency with industry standard content management systems

Knowledge of web programming languages such as HTML, CSS, JavaScript, PHP, and familiarity with server-side technologies like ASP.NET or MySQL

Understanding web analytics, SEO, and usability to optimize user experience

Experience with system integration and API development

Knowledge of cloud technologies and architecture

Familiarity AI technologies

Understanding of cybersecurity best practices

Leadership Competencies

Strategic thinking and execution

Technology innovation and thought leadership

Process design and optimization

Stakeholder management and influence

Effective communication and presentation skills

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.