Program Manager

Overview:

VTG is seeking an experienced Program Manager to lead a large-scale professional and administrative support services program supporting the United States Marshals Service (USMS). This position is responsible for the management, staffing, operational oversight, quality assurance, customer engagement, and successful execution of a nationwide support services program spanning multiple USMS Headquarters divisions, district offices, and operational locations throughout the United States.

The successful candidate will serve as the primary interface between VTG leadership and USMS stakeholders, ensuring exceptional performance across a diverse workforce supporting program management, administrative operations, financial management, acquisition support, intelligence analysis, security operations, records management, logistics, and other mission support functions.

Candidates with direct U.S. Marshals Service experience are strongly preferred.

Responsibilities:

Program Leadership & Operations

Provide overall program management, strategic direction, and operational oversight for a nationwide USMS support services contract.

Serve as the primary point of contact for Government Program Managers, Contracting Officers (COs), Contracting Officer Representatives (CORs), and senior USMS leadership.

Manage program execution across multiple locations, business functions, and labor categories.

Ensure compliance with contract requirements, performance standards, and service-level expectations.

Lead contract start-up, transition, staffing, and steady-state operations.

Workforce Management

Recruit, hire, onboard, and retain highly qualified personnel across more than 30 labor categories.

Manage employee performance, workforce planning, succession planning, and professional development.

Ensure vacancies are rapidly filled and staffing requirements are maintained.

Coordinate nationwide surge and backfill support requirements.

Quality & Performance Management

Implement and manage a comprehensive Quality Control Program.

Monitor contract performance metrics, staffing levels, deliverables, and customer satisfaction.

Develop and present program status reports, staffing reports, vacancy reports, and executive briefings.

Drive continuous process improvement initiatives.

Customer Engagement

Build strong working relationships with USMS Headquarters leadership, district offices, and program stakeholders.

Conduct executive-level briefings and facilitate resolution of operational issues.

Coordinate with government leadership regarding staffing, performance, security, and mission priorities.

Financial & Contract Management

Manage contract budgets, labor utilization, forecasting, and resource allocation.

Oversee subcontractor performance when applicable.

Ensure compliance with federal acquisition regulations and contract requirements.

Support contract modifications, option periods, transition planning, and growth opportunities.

Qualifications:

Required Qualifications

Bachelor's degree

Minimum of 10 years of program or project management experience supporting federal government contracts.

Minimum of 5 years managing large professional services or mission support programs involving multi-functional workforces.

Demonstrated experience leading geographically dispersed teams.

Experience managing recruiting, retention, workforce planning, and contract staffing activities.

Experience preparing executive briefings, status reports, metrics, and performance reviews.

Strong knowledge of federal contracting environments.

Exceptional communication, leadership, and customer engagement skills.

Must be a US Citizen with eligibility for Top Secret clearance.

Highly Desired

Direct USMS Experience

Candidates should possess one or more of the following:

Prior employment with the United States Marshals Service (USMS).

Former Deputy U.S. Marshal, Inspector, Administrative Officer, Program Manager, or Headquarters Staff member.

Experience working directly with USMS leadership, district management, or HQ program offices.

Experience supporting a major USMS support services contract valued in excess of $50M.

Additional Preferred Qualifications

PMP Certification.

Active or previous DOJ, USMS, or Top Secret security clearance.

Experience managing BPA, IDIQ, or task-order driven contracts.

Knowledge of DOJ and USMS organizational structure, policies, and operational missions.