Account Manager, Amazon, Existing Seller Management - Selection

DESCRIPTION

We are seeking a knowledgeable and customer-oriented Amazon Account Manager to join our team. In this role, you will provide expert guidance and support to Amazon sellers, helping them optimize their businesses and achieve success.

Key job responsibilities

Hunt and onboard high-potential sellers into the sales program

Conduct meetings with sellers addressing both scheduled and proactive support scenarios.

Identify sellers with new products growth potential and support them through the full product listing journey

Manage a diverse portfolio of sellers simultaneously

Act as the voice of the seller, escalating feedback to appropriate teams

Collaborate cross-functionally to improve Amazon's products, services, processes, systems, and tools

A day in the life

Portfolio management and seller prioritization

Cold calls and outreach through various channels to recruit sellers into the program

Troubleshooting and guiding sellers through issues they may face

Identify and drive process improvements

About the team

The Existing Seller Management (ESM) is a free, modular account management service designed to develop existing sellers over a 3-month engagement cycle. The program assigns Account Managers as specialists in specific levers - such as Selection, Deals & Promotions, or FBA - enabling them to educate and develop sellers in targeted areas rather than providing generalist support. The ESM Selection module consists of helping sellers unlock selection growth by bringing new products to Amazon, assisting with listing processes and addressing blocked selection blockers.

BASIC QUALIFICATIONS

Bachelor's degree

Experience working in a fast-paced, rapidly changing operations environment

Experience with written and verbal communication and presentation

PREFERRED QUALIFICATIONS

Experience troubleshooting and documenting findings

Experience handling customer escalations

sales or account management experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.