Customer Success Executive
About the role
We're Hiring: Customer Success Executive
Location: Hauz Khas, New Delhi (Work From Office) Experience: 2–5 Years Company: Bizfoc Business Solutions Pvt. Ltd.
Are you passionate about building strong customer relationships and delivering exceptional customer experiences? Join Bizfoc Business Solutions Pvt. Ltd. as a Customer Success Manager (CSM) and play a key role in ensuring customer satisfaction, retention, and long-term success.
Key Responsibilities
Build and maintain strong relationships with customers.
Act as the primary point of contact for customer queries, concerns, and escalations.
Understand customer requirements and provide timely, effective solutions.
Take complete ownership of customer issues and ensure prompt resolution.
Conduct regular follow-ups to ensure successful product/service adoption.
Collaborate with Sales, Operations, and Product teams to enhance customer experience.
Gather customer feedback and recommend process improvements.
Monitor customer health, engagement, and retention metrics.
Prepare reports on customer satisfaction and support performance.
Drive customer engagement initiatives to improve loyalty and retention.
What We're Looking For
2–3 years of experience in Customer Success, Customer Support, Client Servicing, or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Customer-first mindset with exceptional interpersonal skills.
Ability to manage multiple customer accounts efficiently.
Self-driven with strong ownership and accountability.
Experience with CRM tools is preferred.
Comfortable working in a fast-paced, target-driven environment.
Pay: ₹38,000.00 - ₹42,000.00 per month
Work Location: In person
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