Tesla Advisor, Delivery

What to Expect

As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.

What You'll Do

Prepare customer loan documents and collaborate with other employees to ensure successful delivery appointments

Demonstrate expertise in selling Tesla’s products and services

Maximize scheduling efficiency to improve customer experiences

Compile reports for performance improvement and support training

Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience

Maintaining Store Fleet: Coordinating service, allocation management, and completing accident report

Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales

What You'll Bring

At least 1 year of customer service experience

Proactive team member and ability to develop collaborative relationships

Highly organized and excellent written and verbal communication skills

Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred)

Ability to work evening hours, weekends, and holidays in a retail environment

Must maintain a valid Class 5, G or G2 driver’s license for Canada

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.