Senior Associate-Digital Product Management

GS Servicing Innovation: Where innovation is our business.

Our team’s mission is to shape and execute the Generative AI strategy of Global Servicing (GS) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.

The GS Servicing Innovation team focuses on:

Developing and executing upon the GenAI strategy & priorities for GS through rapid testing and learning, serving as a first mover for the broader enterprise in this new space

Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams

Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate

Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies

Role Description:

The Senior Associate Product Manager will support the design, development, and management of

products through their entire lifecycle, from problem definition, planning and release to monitoring and

end-of-life. This role involves partnering with stakeholders to enhance product strategies and roadmaps

while collaborating closely with design, development, testing, compliance and marketing teams.

The role will require an understanding of GenAI architecture, development frameworks, and

troubleshooting to support execution of GenAI product development. The ideal candidate will bring

creative thinking, strong analytical and technical competence, and the ability to prepare insights on

strategy and performance. Effective collaboration across teams and stakeholders at all levels within

American Express is essential.

Demonstrated passion for emerging technologies and creating innovative customer experiences through AI.

3+ years for experience in new product development, product management, or related field

Strong technical product management skills, with the ability to partner effectively with senior engineers and technical leads, understand complex technical concepts, and communicate AI product capabilities clearly to both technical and non-technical audiences.

Experience partnering with engineering teams to drive technical product decisions, balancing customer needs with architectural and engineering constraints.

Hands-on experience experimenting with Generative AI and Large Language Models, including prompt engineering, experimentation, and similar techniques.

Excellent communication skills, with the ability to engage, influence, and align diverse stakeholders.

Entrepreneurial mindset with a proactive approach and high agency to problem-solving and decision-making.

High ethical standards and a strong understanding of the risks and regulatory considerations associated with AI solutions.

Highly organized and detail-oriented, with the ability to identify dependencies, resolve issues, and ensure timely project delivery

Preferred Qualifications:

Proven ability to deliver and implement large-scale, high-performance AI-driven solutions using Agile methodologies

Demonstrated ability to shape product strategies, prioritize features, and manage product roadmaps in alignment with business goals.

Proven relationship-building skills, with the ability to collaborate effectively across business, governance and technical teams.

Experience applying AI solutions to customer-facing or internal products, with a track record of measurable success.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.