Sr. Manager, EU Supply Chain

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.

We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.

Job Summary:

The EU Supply Chain Lead is the single-threaded owner of end-to-end logistics performance and build-out across the European region. This role is responsible for designing, launching, and scaling the regional logistics network, ensuring best-in-class cost, service, and delivery speed.

Operating as a core member of the regional leadership team, this role acts as the primary partner to the COO in-region, translating global logistics strategy into scalable, high-performing operations while shaping key decisions based on regional realities.

This is a hands-on leadership role combining strategy, execution, and team building during a critical scale-up phase.

Key Responsibilities

1. Build & Own the EU Supply Chain Setup

Lead the end-to-end setup of the EU logistics network incl set up of labelling solution in EU warehouse

Ensure the initial setup is scalable, cost-efficient, and operationally robust

Ensure logistics is a proactive enabler of growth, not a constraint

2. End-to-End Performance Ownership

Own regional logistics KPIs across i) Cost (transport, warehousing, handling), ii) Service levels (OTIF, delivery promise accuracy), and iii) Speed (lead times, delivery SLAs)

Drive trade-off decisions across transportation, warehousing, and inventory

Establish full visibility and control over performance drivers

3. Strategic Partner to COO (Regional Translation & Feedback Loop)

Act as the go-to logistics counterpart to the COO in Europe

Translate global strategy into executable regional plans

Provide structured feedback to global teams on i) market constraints, ii) performance gaps, and iii) optimization opportunities.

Proactively challenge and refine global assumptions based on EU realities

4. Compliance & Regulatory Coordination

Drive cross-functional coordination to ensure EU regulatory requirements are met across logistics operations

Partner with Compliance, Legal, Marketing, and external partners on labeling, documentation, and market-specific requirements

Translate compliance needs into operational execution across warehouses, 3PLs, and distribution flows

Identify risks and dependencies and drive resolution across stakeholders

5. Team Build & Leadership

Act as logistics representative within the regional leadership team

Lead a lean, high-performing regional logistics team, including 3PL / Warehouse Manager, Transportation Manager, and Inventory Planner

Coach team on Carrier & 3PL Strategy and Execution, as well as collaborate with global to ensure global strategy and guardrails are followed.

6. Continuous Optimization & Scale

Identify and execute cost and efficiency improvements early

Optimize network design (warehouse footprint, routing, inventory placement)

Lead regional logistics projects (process improvements, system enhancements)

Knowledge, Skills and Abilities:

Required:

10+ years in logistics / supply chain, with strong EU exposure

Proven experience in building or scaling logistics operations (warehouse + transport + inventory)

Strong hands-on experience with 3PLs, carrier networks, and multi-country distribution

Proven ability to influence and align cross-functional stakeholders without direct authority

Experience operating in ambiguous, fast-scaling environments

Ability to operate at both strategic and deeply operational levels

Strong stakeholder management across global and regional teams

Data-driven, execution-focused, and comfortable making trade-offs

Education Requirements:

Bachelor’s degree in Business Administration, a related discipline or equivalent additional experience required

Work Environment: The noise in the work environment is usually moderate. Other factors are:

Hectic, fast-paced with multi-level distractions

Company uniforms, closed-toed shoes, casual work environment

Warehouse environment, may be required to wear safety equipment

Ability to work extended hours as required

Travel: The role is based in Netherlands, with frequent travel between Rotterdam and Amsterdam.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Staffing Agency Submission Notice

iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.