Fixed Operations Manager

Fixed Operations Manager

~ Be Part of Something Brand New

Join the opening team at The Brand NEW Dartmouth Mitsubishi - the first automotive dealership ever built in Dartmouth Crossing and the newest addition to Shift Auto Group, located directly across from IKEA Halifax!

This is more than a management position - it's an opportunity to help build the culture, processes, and reputation of a brand-new dealership from day one. If you're an experienced automotive leader who is passionate about operational excellence, developing teams, and delivering exceptional customer experiences, we'd love to meet you.

What You'll Do

As the Fixed Operations Manager, you'll lead the overall performance, profitability, and success of Dartmouth Mitsubishi's Service and Parts Departments. You'll build a high-performing team, establish operational standards, and create a customer-first culture that delivers an exceptional ownership experience.

Responsibilities include:

Leading daily operations of the Service and Parts Departments while driving profitability and efficiency

Recruiting, coaching, developing, and retaining high-performing Service and Parts team members

Establishing processes, procedures, and performance standards for a brand-new dealership

Monitoring key performance indicators and creating action plans to improve results

Driving service retention, customer satisfaction, labour sales, and department growth

Maximizing technician productivity, service efficiency, and repair order value

Managing parts inventory, purchasing, inventory turns, and profitability

Overseeing warranty processes to ensure accurate submissions and timely reimbursement

Partnering with Sales to support vehicle reconditioning and dealership-wide success

Leading team meetings, coaching sessions, and continuous improvement initiatives

Ensuring compliance with OEM standards, safety regulations, and dealership policies

What We're Looking For

Proven leadership experience within automotive Fixed Operations, Service, or Parts management

Strong understanding of dealership service and parts operations

Ability to build, coach, and develop high-performing teams

Strong business acumen with a focus on profitability and operational results

Excellent communication, organization, and problem-solving skills

Customer-first mindset with a commitment to exceptional service

Ability to thrive in a fast-paced, performance-driven environment

Experience with DMS systems, CRM platforms, and dealership reporting tools

Compensation & Benefits

We offer a competitive compensation package based on experience and performance, along with the opportunity to play a key leadership role in launching a brand-new dealership.

Additional benefits include:

Comprehensive Health, Life, and Dental benefits

Leadership development and ongoing training opportunities

Career advancement opportunities throughout Shift Auto Group's growing network

State-of-the-art, brand-new dealership facility

Employee recognition programs and team events

The opportunity to build and lead a department from the ground up

Why Join Dartmouth Mitsubishi?

This is your chance to help launch one of Atlantic Canada's newest automotive dealerships while building your career with one of the region's fastest-growing automotive organizations.

As a founding leader of Dartmouth Mitsubishi, you'll have the opportunity to shape the Service and Parts Departments, develop a talented team, and establish the standards that will define the dealership for years to come.

At Shift Auto Group, our common purpose is simple:

"We create lasting relationships by providing the finest automotive experiences anywhere."

If you're ready to lead an exciting new team, build something exceptional, and make an impact from day one, apply today!