Senior Manager - DevOps Engineering

Job Description

WHAT IS THE OPPORTUNITY?

The Manager of DevOps Developer Tools leads the operational excellence and technical enablement of RBC's Enterprise DevOps developer tooling ecosystem. This role is responsible for the day-to-day operation, maintenance, and continuous improvement of a diverse portfolio of on-premises and SaaS-based developer tools and platforms that support RBC's software delivery

lifecycle.

You will lead a team of DevOps Engineers and Developers responsible for ensuring these platforms remain highly available, performant, and aligned with developer experience,

engineering standards, and compliance requirements. Your team owns the tooling that empowers RBC's engineering community like Atlassian Suite and QEx tools.

Additionally, you will serve as a key liaison between engineering teams, platform stakeholders, and technology leadership - driving the adoption of modern developer tooling,

enabling smooth onboarding of new capabilities and advocating for the developer experience across the enterprise.

WHAT WILL YOU DO?

Lead, mentor, and develop a team of technology specialists responsible for operating and maintaining Atlassian, QEx, and other developer tooling platforms

Oversee the troubleshooting, maintenance, and optimization of on-premises and cloud-based developer tools and platforms

Develop and maintain standard operating procedures, runbooks, and technical documentation that enable consistent, reliable service delivery across all systems

Manage audit requests and compliance inquiries related to developer tooling infrastructure, working closely with audit and compliance teams

Ensure operational systems meet regulatory and compliance requirements, maintaining appropriate control documentation and evidence

Drive operational improvements and process optimization across the developer tooling technology stack

Monitor key performance indicators (KPIs) and service level agreements (SLAs) for developer tooling platforms

Work with technology platform vendors when required to enhance, troubleshoot, and maintain SLAs within agreed contracts

Support business units with tool onboarding, providing guidance on configuration, integration requirements, and compliance alignment

Serve as the primary operational liaison between business units and the DevOps technology team, ensuring smooth communication and issue resolution

Partner with platform architects, compliance, and IT leadership to align operational capabilities with organizational requirements

Support incident response and escalation processes

Recommend technology upgrades, vendor management, and infrastructure improvements based on operational experience

WHAT DO YOU NEED TO SUCCEED?

Must have:

Undergraduate degree coupled with change management experience in complex programs with high frequency of requests and multiple priorities.

Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.

Strong organizational, project management and time management capabilities.

A strong understanding of technology and/or financial services industry.

Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have:

Ability to facilitate between and influence key decision makers

Strategic thinker with excellent interpersonal skills to work across functions and businesses

WHAT’S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

#LI-POST

#TECHPJ

Job Skills

Information Technology (IT) Infrastructure, Programming Languages, Software Change Request Management, Software Development Life Cycle (SDLC), Software Engineering, Software Integration Engineering, Software Product Design, Software Product Technical Knowledge, Software Release Management, System Testing Tools

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-15

Application Deadline:

2026-08-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.