Operations Manager

Oak View Group:

Oak View Group is reinventing the way the world comes together.

Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary.

From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.

About the Venue:

Leicester City FC is a modern, high‑quality stadium environment that delivers impressive hospitality spaces, from premium lounges to vibrant matchday suites. With a lively atmosphere and versatile event areas, it offers an exciting setting for both exceptional guest experiences and dynamic team operations.

Role Purpose:

Are you a master of crowd dynamics, seamless logistics, and high-stakes event delivery? We are looking for a dynamic, hands-on Operations Manager to lead daily operations and event-day delivery across our world-class stadium at Leicester City FC and multi-outlet venue spaces.

From managing massive public crowds to overseeing premium corporate hospitality, you will be the driving force that keeps our venue safe, compliant, and performing at its peak.

What you'll be doing

Coordinate end-to-end stadium operations, overseeing front-of-house, safety stewarding, and crowd management to ensure a flawless guest experience.

Lead and synchronize multi-functional teams across guest services, facilities, and third-party contractors.

Maintain rigorous venue standards, ensuring full compliance with health and safety, licensing, risk assessments, and emergency protocols.

Oversee rota management, recruitment, and training to ensure our event-day staff are highly motivated and strategically deployed.

Work closely with catering, marketing, and commercial partners to maximize venue efficiency and client satisfaction.

What we're looking for

Proactive and team-oriented approach.

Ability to work independently and handle confidential matters.

Proven management experience in a stadium, arena, high-volume leisure, or large-scale live events venue.

A natural, calm-under-pressure leader who thrives in fast-paced, high-volume environments.

Strong knowledge of crowd management, safety regulations, and licensing laws.

Exceptional communication skills with the ability to manage diverse team dynamics.

Good to know:

As our Operations Manager the role involves a flexible working pattern which may include some evenings and weekends - that's the nature of the stadia world. You'll need to be comfortable with that, and with the idea that no two weeks look the same.

The Operations Manager role pays up to £55,000 per annum and is based on site at Leicester City Football Club.

Benefits:

Enhanced holiday entitlement

Learning and Development opportunities

Pension Scheme

Staff social events throughout the year

Free meals on duty

Gifts for colleagues becoming new parents & getting married

Celebration on big birthdays

Employee Assistance Programme

Referral Scheme

Corporate Gym Discount

Our Inclusion Commitments:

This is a fantastic opportunity to join the dedicated team at The Brewery that offers excellent opportunities for career development and progression. The Brewery is an Equal Opportunities Employer.

Employee Screening and Eligibility to Work:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.