HR Manager

Overview:

Human Resource Manager

San Francisco, CA 94128

$75,000 - $95,000 a year - Full-time

Full job description

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tons of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.

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Responsibilities:

Strategic Partnership

Serve as the local HR partner and implementer of enterprise-wide HR strategies, collaborating with Corporate HR Leadership and functional COEs (Talent Acquisition, Benefits, Employee Relations, Training & Development, etc.).

Ensure alignment between station-level HR practices and corporate HR programs, including policy rollouts, engagement initiatives, and compliance processes.

HR Operations & Compliance

Manage day-to-day HR functions, including onboarding, leave administration, policy interpretation, coaching and counseling, and terminations.

Administer badging processes and background checks per airport and governmental regulations; conduct audits and implement corrective action as needed.

Employee & Labor Relations

Act as a coach and liaison for General Management and station supervisors on employee relations, discipline, and performance matters.

Conduct thorough investigations and ensure a fair and consistent resolution of employee concerns.

Participate in and support collective bargaining activities to ensure contract compliance.

Manage employee separations, exit processes, and documentation.

Engagement, Culture & Communication

Champion employee engagement and culture by supporting recognition programs, employee feedback initiatives, and station events.

Foster open communication and a positive workplace environment through visibility and responsiveness.

Promote diversity, equity, and inclusion across all employee groups.

Performance & Talent Support

Support the performance management cycle, including coaching leaders on evaluations, goal setting, and development planning.

Partner with Talent Acquisition to support hiring events, workforce planning, and onboarding new hires.

Provide insights into succession planning and learning needs at the station level.

Administrative & Reporting

Maintain accurate employee records and station-level HR documentation in alignment with corporate standards.

Generate and interpret HR data (e.g., turnover, headcount, attendance) and provide insight into both local and corporate leadership.

Support payroll accuracy, benefits inquiries, and HR systems usage as needed

Qualifications:

Job Qualifications

Bachelor’s degree in HR, Business Administration, or related field preferred.

Minimum 4 years of progressive HR experience, ideally in operational, unionized, or high-volume environments.

Strong understanding of employment law and airport/aviation regulatory compliance.

Experience successfully implementing corporate HR program