Team Leader - Client Services

About Us

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

The Role

As a talent acquisition expert and trusted advisor the Team leader will drive team

engagement, leading, coaching, developing and inspiring a team of Recruiters and Sourcers to find and deliver high calibre talent for our clients and an exceptional experience to our hiring managers and candidates.

Key Accountabilities

Managing a team of diverse individuals setting them up for success and enabling them to grow their careers Setting clear objectives and having regular quality conversations (weekly 121s) to discuss individual performance, development and wellbeing.

Act as a Talent champion – training, coaching & advising your team to build its technical and strategic capability. Ensuring development plans in place for each member of the team and discussed regularly.

Recognizing and rewarding growth, promoting talent and addressing underperformance. \

Leading & inspiring high performance, driving team performance to ensure successful delivery against key metrics through engagement and accountability:

Regular and informal touch points to discuss performance: resolving issues, sharing

knowledge and celebrating successes.

Support the team in ensuring understanding and application of effective recruitment techniques and the innovative use of available tools.

Skills & Requirements

Provide subject matter expert, providing support to the team to develop bespoke, targeted sourcing plans and ensuring that they can bring insights driven solutions to recruitment challenges.

Responding to client escalations in a timely manner, supporting recruiters and sourcers to reach a successful conclusion to any escalations. Interacting with the

Client Partnering team and / or client stakeholders as appropriate.

Maintain accuracy in reporting and tracking to drive accountability, manage capacity & identify areas of improvement and strong performance. Recognising core trends that might drive change.

Inputting into talent reviews and succession plans.

Track candidate status and requisition updates in relevant systems.

Identify and flag scope creep for account contractual management.

Ensure compliance with relevant legislation and track compliance risks

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

Growth and development focused on your strengths

A team that values being Passionate, Bold, and Authentic

Supportive communities such as our Employee Resource Groups (ERGs)

Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you

We are committed to pay transparency and fairness. For this role, the initial expected remuneration $77,800 - 115,900 - US or $89,200 - 117,400 if located in Canada plus applicable benefits.

This range is specific to the advertised locations and may not be applicable to other

U.S. Corporate Medical/Rx, Dental, Vision, Spending Accounts, Life, Disability, Voluntary Benefits, 401(k), Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus

Canada Supplemental Medical/Dental/Vision, Life, Disability, RRSP/DPSP, Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.

If you’re ready to bring your skills and curiosity, click Apply and let’s explore what we can achieve together!

Details

Reference

AMS32226

Closing

24/07/2026

Location

United States, Ohio, Ohio State / Canada, Toronto

Schedule

Full Time

Business area

Performance Management and Continuous Improvement

Sector

Pharma Life Sciences

Employment Type

Permanent