Regional Solutions Consultant at FedEx in US

Skills

expressexcel

About the role

POSITION SUMMARY:

The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs

Represent FXO by attending key department meetings, site visits and planning meetings which may include making presentations on FXO’s product and service offerings to decision makers at supported locations

Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts

Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.)

Act as FXO’s primary relationship owner for the Sales team within the assigned customer location/ locations. Hold product/service overview presentations with these and other departments/leaders with the customer to ensure (1) each department understands FXO’s products/services and (2) employees act as enthusiastic advocates for FXO within their facility

Use a consultative selling approach

Identify and grow existing assigned customer accounts using resources available

Project hunt for new business within assigned customer location(s)

Responsible for customer retention/ recovery activities

Manage bid follow up and consult on complex orders

Implement local marketing programs for identified customer

Participate in sales blitzes

Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner’s Secondary Coverage program documentation

Drive assigned customer revenue by making sales calls on nearby customer facilities to identify and secure new revenue opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other MSCs

Monitor the quality and timeliness of all customer work ordered and produced to ensure customer satisfaction

Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls

Work under the direction of the Supervisor Solutions Consultants to penetrate client accounts

Meet or exceed activity standards as established by the Secondary Coverage program

Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates

Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies

All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High School Diploma or equivalent education

2+ years of specialized experience in selling or customer service

Presents personal professional image

Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities

Proven organizational and planning skills

Proven skills and aptitude to excel in a customer-focused and results-driven environment

Advanced level of reading, writing and mathematical ability

Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to work within the appropriate level of independence

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position