Mid Market Account Manager

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions.

How You Will Make an Impact

Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments

Win back former customers by presenting compelling solutions and incentives

Achieve monthly revenue quotas through strategic account management and targeted sales activities

Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events

Develop customer-centric proposals that articulate Spectrum’s value proposition

Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management

Maintain comprehensive sales databases to track activity and customer information

Work closely with Sales Support and Marketing teams to drive successful account outcomes

Participate in sales meetings and training sessions to deepen your knowledge and expertise

Working Conditions

Office-based role with occasional travel to customer locations

What You Will Bring to Spectrum

Required Qualifications

Education

High school diploma or general education degree required (GED)

Experience

Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks

Preferred Qualifications

Education

Bachelor’s degree in a business-related field

Experience

Account management or sales experience in the telecommunications B2B industry

Skills

Practical experience using CRM systems such as SalesForce

Proficiency with Microsoft Excel, Word, PowerPoint and Outlook

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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.