Senior AI Engineer I

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

American Express Technologies is seeking a Senior Engineer with advanced skills in Generative AI and Data Engineering to join our Production Management tooling team. Our mission is to transform how critical platforms are supported by embedding AI-first solutions into event management and system reliability. We are looking for highly motivated, creative problem solvers who are excited to design and implement innovative AI tools that address complex business challenges at scale.

Minimum Qualifications:

Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.

Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.

Exposure to observability and monitoring tools such as Splunk, Grafana, Dynatrace, and ELK.

Hands-on experience with LLM frameworks (LangChain, LangGraph, or similar) and RAG architectures.

Strong programming skills in Python (preferred) and/or Go, with proven ability to build both prototypes and production applications.

Solid understanding of data engineering principles, including ETL pipelines, structured/unstructured data management, and vector databases.

Experience with machine learning frameworks such as PyTorch, TensorFlow, and Hugging Face.

Bachelor’s degree in Computer Science, Computer Engineering, Data Science, and/or comparable experience; advanced degree preferred

Preferred Qualifications:

5 – 7 years technical engineering and development experience or a related job

Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.

Experience in automation testing and documentation (i.e. automated, functional, and performance)

Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.

Familiarity with APIs, microservices, and web technologies (React, NodeJS, SQL) to deliver end-to-end solutions.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.