Desktop Support Senior Associate-Field Tech

Req ID: 379479

We are currently seeking a Desktop Support Senior Associate-Field Tech to join our team in Mexico City, Ciudad de México (MX-CMX), Mexico (MX).

Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.• Individuals here have a wellrounded knowledge of the policies and procedures fortheir work area.

Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.

They may make policy recommendations to their managers and be an escalation point for less experienced team members.

Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/printers.

Identifies potential issues that could adversely impact end user experience and takes corrective action.

Typically requires 2-4 years relevant

High School Diploma or equivalent.

Undergraduate degree or some college coursework preferred.

Strong knowledge of Windows operating system environment.

Solid client service skills.

A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Ability to physically perform general office requirements.

Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.