Account Consultant (f/m/d)

Purpose of Position

The Early Life Team is part of the Customer Activation function within the Platform Services department at Awin. The team is responsible for ensuring clients reach optimal performance as quickly as possible following onboarding, through the first 6 months of their program. This phase is critical to long-term success for both the client and Awin: a strong launch and well-managed early program development lay the foundation for sustained performance and growth. The Early Life Team oversees the performance of Essentials and VIP Platform Services clients, with responsibility for growing their Gross Profit through close monitoring of key metrics, including adoption of product feed usage, commission groups (more than 2), and active sales partners. As an Account Consultant in a global team, you will deliver launch calls and ongoing performance monitoring for clients, gaining exciting insight into the growing world of Affiliate Marketing while laying the foundations for further expertise in this sector.

Please note: As this position sits on a global team, English is the primary language used for communication and collaboration. To ensure all hiring stakeholders can review your application, please submit your CV in English.

Key Tasks

Delivering launch calls to new clients, with a strong understanding of how the affiliate program works in order to guide clients strategically as well as personalized publisher recommendations & gap analysis

Monitoring client performance throughout the first 6 months and identifying gaps and initiating appropriate measures when targets are not met, working toward team KPIs

Supporting clients with strategically relevant advice tailored to their goals and program maturity

Working closely with internal stakeholders to best develop clients within the ramp-up phase, with the goal of continuously improving performance

Ensuring client performance is maximized before handover to other Platform Services teams at the end of the 6-month ramp-up phase

Playing an active role in projects within the team and across teams to establish new and efficient workflows and reports

Skills & Expertise

Strong understanding of affiliate marketing, ideally 1-2+ years' account management experience in a relevant digital marketing role

Strong communicator, able to ask the right questions to identify client needs

Experience presenting commercial content to internal and external groups

Above-average service orientation and enjoyment of client interaction

Detail-oriented and precise way of working, with the ability to think outside the box

Confidence using Salesforce; advanced Excel skills would be an advantage

Analytical skills with the ability to review and interpret data to support clear, data-driven business decisions

Our Offer

Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.

Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.

Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.

Welfare: We offer Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner and kids at no salary discount. Besides, we support you with transportation and food vouchers.

Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Improve your English skills with Awin's English language course subsidy.

Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.

Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why