Collections Specialist

Collections Specialist

Collections Specialist

Viking Fence

Remote, São Paulo, São Paulo, Brazil

Non-Negotiable

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

About the Job

The Collections Specialist will assist with maintaining the critical relationship between our company and our clients and collecting payments from these individuals or businesses. The role will have personal and team monthly collection goals. The role is responsible for calling upon assigned accounts to facilitate collection of open invoices within established terms and to assist the customer with resolving their issues. The Collections Specialist will be responsible to secure payments or payment commitments and work as an account manager for our clients.

Job Overview

Employment Type:

Full-Time Independent Contractor

Department:

Finance And Accounting

Job Level:

Intermediate

Education & Experience

Years Of Experience:

1 Year

Business Model:

Direct Sales

Subscription

Minimum Education Level:

Qualification:

None

Skills

Tools/Platforms:

Dialer / Phone Systems

Microsoft Excel

Microsoft Word

Microsoft Office Suite

Document Management Tools

Crm / Customer Management Tools

Billing Software

Accounting Software

Accounts Receivable Systems

Additional Skills:

None

Common Methodologies/Frameworks:

Accounts Receivable Management

Collections Management

Payment Follow-Up & Commitment Tracking

Billing Issue Resolution

Customer Account Management

Payment Processing

Collections Reporting & Aging Analysis

Dispute Resolution & Customer Communication

Credit & Collections Process

Additional Skills:

None

General Skills:

Financial Data

Account Management

Financial Management

Financial Analysis

Additional Skills:

None

Soft Skills:

Problem Solving

Attention To Detail

Communication

Active Listening

Team Collaboration

Analytical Thinking

Additional Skills:

None

Requirements

Technological Requirements:

Language:

English

Location:

Brazil

Responsibilities

Confirm payments for assigned customers for fence, sanitation and storage containers.

Collect payments for past due and assist customer with billing issues or problems preventing payment.

Process credit card and check payments from customers.

Maintain the relationship between Viking and the customer.

Other duties as assigned.

Knowledge, Skills & Abilities

1-5 years of collections experience.

Experience with accounts receivable preferred.

Construction industry experience preferred.

Knowledge of Lien Laws and Bonding Rights is a plus.

Intermediate experience in Microsoft Office including Excel, Word and Outlook.

Demonstrated strong attention to detail and accuracy.

Ability to use logic and reasoning to accomplish tasks, analyze data and propose solutions.

Ability to manage multiple tasks, stay organized, set priorities, plan ahead, and meet deadlines.

Ability to work effectively both independently and as part of a team.

Excellent written and verbal communication skills.

Demonstrated tenacity and the ability to work through obstacles.

Initiative to learn and a great work ethic.

Work Environment & Physical Demands

Air-conditioned office environment with moderate noise including copier, AC, co-worker conversations.

Ability to sit or stand for up to 8-10 hours per day.

Manual dexterity of hands to keyboard and navigate programs on a computer.

Ability to repeat the same movements with hands, arms and fingers up to 8-10 hours per day.

Ability to lift, hold, carry and direct objects for up to 8-10 hours per day.

Ability to lift up to 15 lbs. on occasional basis.

Hybrid work environment (scheduled work from home and office) may be available requiring dedicated office space with limited interruptions, high speed internet capable of video meetings, uploading and downloading documents, and telephone access.

Ability to physically report to the office for training, customer meetings, business meetings and departmental meetings as required.

Compensation & Benefits

Annual Compensation based on experience.

Opportunities for bonus incentives.

Health, Dental, & Vision Insurance options with a portion of health insurance paid by Viking.

Voluntary Life/AD&D, STD, Accident and Critical Illness options.

Employee Assistance Program.

Matching 401(k) Retirement plan.

Paid time off and 8 paid holidays per year.

This summary is intended to be informative only and is subject to change. The specific terms of coverage, exclusions, and benefits will be found in the respective policy handbook or plan documents.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Working Hours

Flexible working hours